TELECOM OPERATOR in ROCKFORD, Illinois

Telecom Operator

Department/Skill highlights

• Rockton Ave location, Varied Shifts,

• .5/40 hours per two weeks

• Weekend/holiday rotations

  Experience a rewarding and fulfilling career with Mercyhealth. Mercyhealth is committed to offering our partners a best place to work. Our unique workplace Culture of Excellence is built upon:

• Employee engagement, empowerment and growth

• Teamwork toward our common goal – providing exceptional health care services with a passion for making lives better

• An atmosphere of caring and quality that cascades throughout the organization

  Essential duties and Responsibilities

• Greets customers, provide facility/location information, answer and transfer incoming calls promptly and courteously in order of priority. Mercyhealth after hours answering service.

• Monitors all gas alarms, blood bank temperature, fridge/freezer alarms, door/elevator alarms, security cameras, and emergency codes as required by facility.

• Announces and pages emergency codes accurately and with expediency.

• Replace patient phones and staff pagers as needed.

• Pages or calls the assigned on-call Mercyhealth employees and answering service physicians based on the information in the individual profile instructions. May vary by location.

• Receives, enters, and accurately relays all messages, changes in on-call coverage, and page blocks as required. Enters and maintains crucial on-call information in an accurate and timely fashion utilizing appropriate documentation and communication with co-workers.

• Duties may vary by location.

• Flexibility to provide coverage at Janesville and Rockford locations as needed

  Education and Experience

• Graduate of high school or equivalent.

• One year of customer service experience required. Three months of experience as an operator of similar equipment preferred.

  Special Physical Demands

• The Special Physical Demands are considered Essential Job Function of the position with or without accommodations. While performing the duties of this job, the partner must have good manual dexterity to operate a keyboard and telephone; repetitive finger/wrist movement associate with use of keyboard; able to talk and hear; prolonged sitting. The partner must frequently sit; use hands to handle, finger to feel; reach; talk and hear. The partner must occasionally stand and walk; and stoop. The partner must exert up to two pounds of force occasionally. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include frequent close vision and color vision. Occasional distance vision, peripheral vision, depth perception and ability to adjust focus.

  Keywords

• Switchboard, Telecom, Operator