Telecom Order Administrator

PRIMARY RESPONSIBILITIES:

BCN Order Administrators receive new customer and/or existing customer MACD orders

Responsible for scrubbing these orders and assigning to Provisioners for processing

Work within BCN Customer portal /ticketing system to create new customer accounts, and assign new and/or MACD orders

Work within various carrier portals to pull CSRs, Address validations, Prequals etc. as needed

Responsible for researching orders and accounts and providing order status when necessary

Must maintain attention to detail and work with a sense of urgency

Must be able to construct clear and concise email communications to customers, Sales Support staff and carriers, free of misspelling and grammatical errors

Must follow-up on submitted orders via online ticketing system and/or email communications with internal/external staff to ensure questions are answered, clean orders are received and orders are assigned for processing on a timely basis

Work with other team members and departments to provide exceptional service and ensure customer satisfaction

Answer calls from customers, agents and Sales Support staff

Other duties as needed

MINIMUM QUALIFICATIONS:

Excellent verbal and written communication skills

Must possess and demonstrate excellent customer service skills

Proficiency with Internet and Microsoft Office applications to include, but not limited to: Word, Excel, and Outlook

Must be detail oriented with good organizational and time management skills

Must have the ability to multi-task effectively

Must have good interpersonal skills to interact positively and successfully with customers, management and other team members to ensure customer satisfaction

Must be able to prioritize and re-prioritize as needed in a fast-paced working environment, especially when dealing with time sensitive issues and mandated deadlines

REQUIREMENTS:

High School diploma or equivalent

Previous administrative experience

Background and knowledge in Telecommunication Preferred

Additional Compensation:

• Bonuses

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off

Job Type: Full-time

Pay: $40,000.00 – $45,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: One location