Enterprise Technology Telecom Client Engagement Team is a liaison for Voice and Construction Services, Media, Events, Broadcast, and Festival support across multiple business segments within The Walt Disney Company.

Enterprise Technology Telecom Operations is looking for an individual who has the ability to identify, understand and communicate client needs and requirements. This person has the ability to engage and partner with all lines of business and handle multiple competing priorities.

Responsibilities:

• Communicate effectively to identify, evaluate, and prioritize client needs and requirements

• Engage and collaborate with Telecom Voice, Construction, and Event teams to best support and deliver client needs and ensure proper telecommunication resources are provided

• Research, validate and approve Service Now requests for phone and construction services

• Partner with Telecom Teams and Clients to facilitate soft-phone installations

• Project coordination

• Coordinate and schedule on-site construction work

• Coordinate and schedule site walks to determine requirements for upcoming Events

• Create and trouble shoot WBPs for construction

• Review and prepare monthly billing documents for approval

Basic Qualifications:

• Demonstrated problem solving skills, as well as, continuous process improvement skills

• Ability to adapt quickly, adjust to changes in business needs, work independently, take ownership, and work in a flexible team environment

• Able to take initiative and work on multiple projects at one time

• Proficient with MS Office Suite programs such as MS Excel and PowerPoint

• Willingness to learn new processes/technologies

• Attentive to details, strong verbal and written communication skills, as well as telephone etiquette

• Responsible and independent

• Proven organizational skills regarding data collection, documentation, and prioritization

• Ability to be flexible with work schedule

• Knowledge of Project Management techniques