Telecom Solution Designer-Ipswich

Employment Type – Full Time

Job Function – Senior telecom Designer/consultant

Domain – Telecommunications

Location – Ipswich, UK

Business Unit – ECSADMCCS

Experience –10+ years

Compensation – As per industry standards

Job Description

At Infosys, Solution Designers play a mission critical role, using empathic methods to design and deliver products and services that delight our Customers, Clients and End users. With specialty in one or more of: product design, interaction design, visual design, or user research; they engage across the XD community, product management, product marketing, and engineering.

Our purpose is to use the power of communication to make a better world. For each other, for our customers, for society and our communities. Service Platforms are accountable for the smooth, cost-effective running of any Industry and all customer facing services, as well as the definition and running of key operational processes for any Services.

At Infosys, we assure that your career will never stand still, we will inspire you to build what’s next and we will navigate further together. Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people.

Your role

We have an exciting position for a Customer Experience Services & Process Designer to join our innovative Product & Transformation team. In this role you will support the Product Management team to design and deliver best in class customer orientated Processes, Services & Customer Experience for all our new and existing products.

Skill requirements

• Have Great technical understanding along with significant experience of Lifecycle development, including cloud, infrastructure, database, development or scripting knowledge.
• Showcase the ability to lead the engagement of key business stakeholders
• Communicate collaboratively at all levels and have excellent interpersonal skills.
• be inspired by first-hand user engagement and immersed in user context and the problem domain.
• Transform complex business scenarios into useful solutions that are easy to learn, and efficient to use, meeting the exact needs of the user with simplicity and elegance.
• Delight users with extraordinary emotional experiences, delivering innovative, great-looking, and uniquely ‘Sage’ experiences that users love.
• Good understanding of Fibre FTTP networks and works force management for the Fibre layout.
• Design for the whole – end-to-end user journeys, across Sage Business Cloud, and for Sage’s design language system.
• Have a track record of contributing to shipped projects.
• Self-sufficiently solve major product areas, with thorough rationale and critique.

Responsibilities:

• Take responsibility for the definition of the Professional & Support Service & Process design of each product and its end-to-end integrity
• Lead design work streams, devising novel solutions.
• Self-sufficiently solve major product areas, and supports others, coaching and mentoring in best practice.
• Drive efficiency and scalability through the re-use of designs and automation through the use of design tools,
• Accountable for the design whilst it is deployed across the overall network platform and/or customer solution.
• Managing the end-to-end design activity on all aspects of solution, including technology refresh (transformation),
• In-life business-driven change and operational capability for an account or accounts
• Ensure that the product supports our customers with our “great customer service” vision.
• Ensure that Process & Service designs are operable, maintainable, scalable and robust
• Operate within the Product Development processes acting as the process champion/practitioner to drive adoption, leading the design and driving delivery of the product to market
• Conduct workshops to review and approve the documented end-to-end Service & Process Design by all key stakeholders

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel be required as per the job requirements.

Ways of Working

• Strong knowledge of industry standard tools.
• Strong knowledge of design thinking, gaining experience in design with rationale and design critique. Ignites innovative practice in local team.
• Demonstrates strong communication, presentation, negotiation, collaboration, and interpersonal skills, leading sessions.
• Shares knowledge, skills, and inspires other team members.
• Supports the coaching, mentoring, and training of juniors.
• Influences seniors and thought leaders and is confident with constructive challenge.
• Seeks out personal development activities with initiative. Cascades knowledge to others in local team.
• Designs for constraint, and plans for iterative or phased delivery, and scalable solutions.
• Supports others in local team in managing change and unknowns.
• Drives and supports velocity in local team.

Personal

Besides the professional qualifications of the candidates we place great importance in addition to various forms personality profile. These include:

• High analytical skills
• A high degree of initiative and flexibility
• High customer orientation
• High quality awareness
• Excellent verbal and written communication skills

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation.

With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”