Telecom Supervisor in JANESVILLE, Wisconsin

JOB REQUIREMENTS: Telecom Supervisor Job Locations US-WI-Janesville ID
2023-28458 Category Information Systems Position Type Active Full-Time
Salary Scheduled Hours 8:30-4:30 M-F Company Mercyhealth Hospital and
Trauma Center Overview Full-time / 1.0 FTE Monday – Friday / rotating
call Day shift / 8a-4:30pm Mercyhealth Hospital and Trauma Center
Located in Janesville, WI Reports and provides support to the
Telecommunications Manager. The Supervisor provides supervision,
training, and back-up support for the Switchboard Operators. Also,
performs other duties as assigned. The Supervisor may be required to
work flexible hours. Responsibilities Oversee guidelines for
prioritizing work activities, evaluating effectiveness, efficiency and
modify work activities as necessary. Under the direction of the manager,
performs duties including scheduling staff, scheduling time off, payroll
data entry, performance appraisals, disciplinary actions, and
recommendations for staff development per policies and procedures. Works
in conjunction with Team Lead to orient, ensure adequate training of new
staff, and adequate development/training of all staff through continued
education. Assist manager in the new hire selection process. Schedule,
supervise, and direct the work of all employees to meet the needs of the
department. Ensure the office is staffed appropriately and manager day
to day staff assignments and scheduling. Under the direction of the
manager, train and develop staff to ensure retention of most effective
employees by assessing needs and addressing performance and behavior
strength/weaknesses through the timely use of coaching, feedback,
performance appraisals, corrective actions, and termination procedures
of staff. Identify, analyze, and resolve work problems. Ensure all
employees treat customers and partners courteously. Monitor
patient/partner satisfaction and work with manager to plan approaches
for high levels of satisfaction. Interfaces with department managers and
health system staff to resolve telecommunications issues, paging issues,
and general process concerns. Handles replacement/repair and ordering of
telephones, pagers, patient phones and related telecommunications
equipment. Ensure accurate information is retrieved and distributed with
regard to pager and telephone lists. Provides in-services to partners on
the use of telephones, voice mails, pagers, Spok Mobile and related
equipment as required. Provides supervision and staff oversight
including scheduling, partner evaluations, performance stands of
partners as directed by the Telecom Manager Will be required to be on
call frequently and work at multiple locations. the daily office
operations as assigned by the Manager. Assist the Manager in developing
Education and… For full info follow application link.
EOE&AA/M/F/Vet/Disabled. Mercy is an equal employment opportunity
employer functioning under Affirmative Action Plans. *****
APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/4099704F50CA4F62