Telecom Support

Specialty1 Partners is looking for a Telecommunications Support to help with evaluating hardware and software to determine its efficiency, reliability, and compatibility with the existing systems, networks, and data.

Company Background

Specialty1 Partners is a practice services organization committed to providing non-clinical, business support services to the nation’s leading specialty dental practices. The company was founded in 2019 by four endodontists who wanted to provide unique and differentiated support to specialty dental practices. Originally focusing on support to endodontics practices (under the Endo1 brand), Specialty1 Partners quickly expanded its support to periodontics and oral surgery practices.

Since its founding, Specialty1 Partners has grown rapidly to become one of the largest private owners of specialty dental practices in the US. headquartered in Houston, TX, Specialty1 Partners is led by its founders and a management team that is focused on ongoing growth and delivery of best-in-class services across its network of practices. Specialty1 Partners currently has over 195 locations across 25 states.

Responsibilities .

• Support new product development and work on signal processing.

• Prepare or ensure that appropriate network documentation exists, including operational instructions.

• Provide guidance and expertise on department design guide, standards, systems, company policies.

• Estimates, cost studies, customer contacts, negotiate land acquisitions for easements and access agreements.

• Seasoned in interfacing with network service providers and equipment vendors to ensure timely deployment of private and public services, with the ability to drive the resolution of problems when they occur

• Plan, evaluate, and coordinate installation and/or reconfiguration of hardware and software elements of data and/or voice communication network.

• Displays competency in implementation and troubleshooting of Call Flows- Displays competency centered around reporting and answering related questions from users of system
• Displays competency in utilization and understanding of system reports regarding overall call volume and system health.
• Displays great competency in management and understanding of reports related to the contact center.
• Ability to perform basic configuration of new handsets replacement of existing handsets and the re-naming of users.

• Some travel required
  

Requirements

• Prior experience with FPGA, CCMP, SIP, Voip and GIS software and systems
• Experience with Cloud Voip providers (RingCentral, Weave, Nextiva & 8×8)

• Experience: 2 years of relevant experience. Relevant experience may be considered in lieu of a degree.

Benefits

• Paid Time Off
• 401(k) with 4% Company Match
• Medical Insurance

• Dental Insurance
• Vision Insurance
• Long Term / Short Term Disability
• HSA/FSA Options
• Life Insurance

• Additional Options