Insight Global
Location: FULLY REMOTE (Candidates located in PST highly preffered)
Duration: 3 month contract to hire
Desired Skills:
- Background being a PC or Phone Technician
- Experience providing technical support over the phone
- Is able to follow a runbook
- Extremely sharp/professional individual
- Comes from a Networking background (Best chance of getting extended and being utilized for other tasks down the road
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Plusses*:
- CCNA
- Has been in a NOC role
- Has been a Network Admin
Day to Day:
Insight Global is looking for a Migration Specialist to help with a backlog of sites. The client is currently placing multiple people around country as caregivers. In the last year they have made an effort to bring on a tech leadership team to start acquiring home care companies. The end goal is for them to grow and become enterprise ready. Current field services are helping acquired company by surveying the company and making a request for what they need to make the acquisition. The backlog is the recently acquired company and them unable to upload into their 8×8 support quick enough. You will be responsible for reading the below runbook and migrating all of the phones to the 8×8 support. In the process there may be times where you’ll need to provide a level of technical support to any issues they have along the way.
Job Types: Full-time, Contract
Pay: $20.00 – $30.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
Application Question(s):
- How many years of experience do you have providing support over the phone?
- Have you provided support following a runbook?
Experience:
- Network administration: 1 year (Preferred)
Work Location: Remote
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