Telecom Support Engineer (Call Center)

Computer Enterprises, Inc. (CEI)


CEI’s Fortune 30 media & technology client is hiring a Telecom Support Engineer to troubleshoot a rebuild and some network upgrades directly with internal employees over the phone in Atlanta, GA!

*CANDIDATES MUST BE LOCAL TO APPLY!*

Additionally, either 2+ years of call center IT Support experience or 2+ years cable technician experience is required along with experience managing tickets (Remedy desired, others welcomed).

***THIS IS A W2 HOURLY CONTRACT PAYING $20 – $23/HR + BENEFITS***

Job Summary:

  • Dispatch, ticket prioritization.
  • Customer callbacks.
  • Validation, and correlation of Plant and Customer escalated tickets to resolution.
  • Works with moderate supervision/guidance.
  • Is accountable for individual results and impact on team
  • Frequently runs reports, does data collecting, and data mining.
  • Analyzes tools dealing with power supplies (i.e. Continuity) for alerts and proper maintenance.
  • Implements preventive maintenance schedules for the Network teams.
  • Provides technical assistance to lower-level technicians.
  • Must be able to coordinate and run conference calls with the Field techs and other departments.
  • Must be able to use current tools to gather data and report information to accurately direct fix organizations.
  • Maintains and monitors multiple queues through ticketing systems.
  • Regular, consistent and punctual attendance.
  • Must be able to work nights, weekends, variable schedule(s) and overtime as necessary.
  • A General understanding of the Fiber Deep architecture is required.

Requirements:

  • 2+ years call center IT Support experience is required OR (see next bullet)
  • 2+ years cable technician experience is required
  • Experience managing tickets (Remedy desired, others welcomed)
  • Home network connection required (phones are hardline)
  • An understanding of project management is nice to have
  • Quick adapters with positive personalities

CEICOM

Job Type: Contract

Pay: $20.00 – $23.00 per hour

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Experience:

  • ticketing management: 2 years (Preferred)
  • cabling (coax/fiber): 2 years (Preferred)
  • inbound/outbound IT Support: 2 years (Preferred)

Work Location: Remote

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