TELECOM TECHNICIAN

Smithville, an established and trusted provider of Internet, Voice, Security, and Enterprise data services, is seeking a Telecom Technician. Recognized nationally as a Top 100 broadband provider, we pride ourselves on our ability to provide our customers with excellent customer service and prompt solutions to their needs. While the company has grown to be Indiana’s largest privately held telecommunications company, its core family-focused values make it unique. Smithville maintains more than 3,000 miles of high-capacity fiber in the state of Indiana and a 100 Gigabit fiber ring with full redundancy that serves large-scale businesses and enterprise-level operations.

WHAT YOU’LL DO

The successful candidates will closely partner with all departments to deliver and maintain Smithville services. Technicians will participate in ongoing monthly training, coaching sessions, department meetings, and group discussions. The successful candidates will be expected to think critically, listen actively, and make sound decisions in a fast-paced environment. Candidates must also be able to exceed customers’ expectations while supporting installation initiatives for Internet and Local Phone service. Technicians will continue to learn about Smithville and its products and have a sincere desire to assist our customers. The Telecom Technicians will aid in the development of the department by suggesting solutions that ensure each Smithville interaction results in an outstanding customer experience.

Technicians are provided with company-paid (and laundered) uniforms, tools, and the use of a company vehicle during business hours.

Essential Job Functions

• Provide excellent customer experience while installing and maintaining Smithville services for residential and business environments
• Assist in wiring new and existing homes and perform other physical activities in varying weather elements
• Collaborate with the Telecom Team and multiple departments to facilitate customer satisfaction
• Use of company vehicle during business hours
• Other duties as needed

WHAT YOU’LL NEED

• High School Diploma or equivalent required; related advanced degree or equivalent experience preferred
• Excellent customer service skills
• Previous experience with installation and repair of TV service, cable, satellite, and IPTV; a minimum of 3-5 years of experience is strongly preferred
• Working knowledge of general building construction is a plus
• Working knowledge of structured cabling
• Ability to lift and carry up to 75 pounds, climb and carry ladders, and work in confined spaces such as crawl spaces and attics are required
• Valid driver’s license and good driving record are required
• Strong team mentality and interest in supporting the team environment
• Willingness to share ideas and knowledge to improve processes
• Excellent verbal/written communication skills and ability to interact with a diverse population
• Ability to work appropriately with and protect sensitive information
• Embrace change, learn new skills, and a desire for continued improvement
• Work both independently and with co-workers toward the goals of the company
• Strong analytical and organizational skills
• Creative and critical thinking

WE’VE GOT YOU COVERED

• Insurance Plans include: Medical | Prescription | Dental | Vision | Term Life | Long-Term Disability | Voluntary Insurance
• (Our Base HDHP Medical Plan and Base Dental Plan are FREE for you and your family. Some restrictions may apply.)
• Health Savings Account with generous annual company contributions to HSA
• 401(k) Retirement Savings Plan with a company match
• Generous Paid Time Off (PTO) program
• Paid holidays
• Tuition reimbursement
• Paid training
• Discounted company products and services

About Us

For nearly 100 years, Smithville has been and is a locally grown, family-owned, cutting-edge, live-where-we-work, stand-by-our-products, part-of-the-neighborhood, wildly-Hoosier technology company in the heart of Southern Indiana. We provide the best technology services without sending you across the globe for support. We love our services and Indiana. We think you will too!

Review of employment applications will begin immediately and continue until the position is filled. Smithville is proud to be an equal opportunity employer.