Telecommunication engineer

Hello,

This is hybrid role _ need local to Ohio candidates as per the JD

This position will function as a highly skilled System Integration Manager that include:

• Install, configure, maintain, and troubleshoot contact center’s incident event management system – ZenDesk.
• Install, configure, maintain, and troubleshoot contact center infrastructure including SMS gateway, event management system, dynamic event/call routing, mobile communication app, MFA, data analytics tools, etc.
• Identification, distribution, tracking, and completion of program requirements
• Establishing design concepts, criteria, and engineering efforts for product implementation, development, integration and test
• When appropriate, leads cross-functional business units for process improvement
• Strong presentation skills
• Familiar with Microsoft Office 365, Sky for Business, Microsoft Teams.
• Adherence to all internal processes, policies, and applicable movement standards
• Work closely with other business units/organizations to implement and complete projects and tasks.
• Provide direct support in daily network and systems operations including the evaluation of system utilization, monitoring response time, and primary support for detection and correction of operational problems.
• Upgrade systems and processes as required for enhanced functionality and security issue resolution.
• Provide network data collection to support application troubleshooting
• Provide configuration recommendations and assistance to include troubleshooting and de-bugging support for implementation projects and initiatives.
• Work closely with internal and external users, and outside vendors to effectively plan, deploy, and maintain production environment.
• Write and maintain technical documentation
• Thrives in a fast past, changing environment

EXPERIENCE:

• Excellent knowledge of implementing and integration Contact Center infrastructure including SMS gateway, event management system, dynamic event/call routing, mobile communication app, MFA, data analytics tools, etc.
• Strong knowledge of configuring, implementing and managing systems
• Ability to drive results with a sense of urgency relative to the end user
• Ability to work independently as well as with a team
• Ability to break down required tasks in project deployment
• Ability to establish and maintain effective working relationships with employees, vendors, clients and public
• Must have strong oral, written, and interpersonal communication skills
• Exceptional analytical and conceptual thinking skills
• Experience working with cross-functional teams

REQUIRED SKILLS:

• 4-year college degree or equivalent technical study
• 10+ years of system/server implementation and integration experience
• 10+ years of incident event management system implementation and integration experience
• 5+ years of unified communication engineer experience
• 5+ years of project management experience
• Professional Certification in server, and/or network, is desired

Job Type: Contract

Pay: $45.00 – $50.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: One location