Telecommunication Engineer – Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life’s best work.(sm)

The health solutions marketplace is hungry for new ideas, innovative products and software that drives elevated performance for the business and the customer. The UnitedHealth Group family of businesses is feeding incredible solutions to that marketplace every day by bringing out the best in our software engineering teams. We serve customers across the health system. Not only do we have more of them every day, we also have more technology, greater data resources and far broader expertise than any competitor anywhere. We’re out to change the way our businesses and consumers engage with technology. If you’re in, you’ll be challenged like never before. It’s time to join this history making.

You will join the Optum PacWest I&O Network and Telecom team as Telecommunication Engineer.

Our IT Telecom team supports the voice, video, and collaboration services for Optum PacWest Companies. You will be involved in supporting Cisco Call Manager, Unity, Unified Border Elements, SIP Trunking, IM Presence, Voice Gateways for Optum CA Market, and the M&A Integration, Cloud Migration projects. You will manage IT Telecommunications projects and report to the Sr. Manager of Network & Telco in I&O PacWest Region.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Drive multiple Telecommunications Engineering, Optum Integration, M&A and Cloud Migration initiatives and projects consisting of design and development for IP Telephony products and platforms, including solution design, analysis, testing, and integration. Provide feedback on project status, milestones, and risks
• Ability to manage multiple priorities and projects
• Support data center SIP and VOIP services and proactively monitor the health of all Telecom systems located at the data centers and take appropriate action when required. Perform after-hours systems support, installation, and maintenance as required
• Provide specialized technical expertise in researching and resolving VOIP/Telecom/Video related problems which may involve coordination of hardware and software vendor support
• Advise department team members on procedures, techniques, and requirements to ensure maximum performance and availability of the company infrastructure. Recommend areas for improvement in both processes and systems
• Conduct implementations, conversions, and upgrades in a manner consistent with Standard Operating Procedures within company maintenance windows, including change management procedures
• Communicate effectively with supervisors, peers, project managers, and stakeholders
• Author technical documentation such as Telecom system diagrams and data center diagrams
• Work closely with vendors on implementation of products and services
• Ensure security, redundancy, disaster recovery, fault tolerance and operational standards and procedures are maintained in accordance with UHG IT compliance requirements, HIPPA standards, and industry best practices
• Perform risk analysis to identify vulnerability issues and remediating plans
• Excellent interpersonal skills including written and verbal skills with the ability to create and maintain solid relationships with members of cross departmental teams and department team members

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor’s degree in relevant major such as Telecommunications, Computer Science, Information systems, etc.
• 5+ years IT experience in the field of VOIP/ IP telephony
• 5+ years of experience in Cisco UC Manager / Call Manager (CUCM)
• 5+ years of experience in Cisco Unity / Cisco Unity Connection (CUC)
• 3+ Cisco IM & Presence Server (IM&P) / Cisco Jabber
• 3+ years of experience in Cisco Contact Center UCCX
• CCNA or CCNP Voice or equivalent experience
• Knowledge of Cloud VOIP Platforms

Preferred Qualifications:

• Cisco Emergency Responder (CER)
• Cisco Expressway
• Cisco Unified Border Element (CUBE) and SIP Trunking
• Basic Windows Server Administration
• Voice IOS Gateways with H.323, MGCP
• Cisco Unified Survivable Remote Site Telephony (SRST)
• Call Recording and call monitoring solutions
• Cisco UC Manager Automation
• Cisco Cloud Contact Center and Cisco Cloud Calling
• NICE CXone Contact Center
• Familiar with LAN/WAN technologies
• CCNP Voice

Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.

Colorado, Connecticut, Nevada, or New York City Residents Only: The salary range for Colorado residents is $82,100 to $146,900. The salary range for Connecticut/Nevada/New York City residents is $90,500 to $161,600. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.