Telecommunication Operator

Please specify shift-

(IFMC) Evening Shift (Stays the same) Sun-Thurs 2pm-10:30pm

(IFMC) Evening Shift Mon/Wed 1pm-9:30pm & Fri/Sat 7am-5:30pm

(IFMC) Evening Shift Tues-Thurs 2pm-9:30pm & Fri/Sat 2pm-10:30pm

(IFMC) Evening Shift Mon-Wed 2pm-11pm & Sat 10am-8:30pm

Job Description

Demonstrates competence in operating Medical Operator Console, paging system, as well as other miscellaneous resource systems while having the ability to apply the processes, activities, and tools associated with managing customer requests.
Navigates through various systems to provide excellent service and maximizing efficiency by ensuring the accuracy of the information flow between different staff and departments. Transfers calls to appropriate destination, facilitates paging and relays messages to on-call team members.

Provides over the phone support to internal and external customers.
Provides excellent, customer-focused service by handling in bound telephone calls from both internal customers and the community. Provides support for Inova services as well as hospital based requests. Handles all emergency calls, list paging and Inova text alerts.

Handles all emergency response protocol (Codes/List pages) to both medical and non-medical teams.
Serves as the notification source for all Inova safety and security emergencies (Inova Text Alert). Assists hospital staff with issues related to pagers, online database and internal paging (Xtend). Serves as the first line of support as it relates to the paging system, Telecom equipment and database resources. Performs other administrative or clerical duties and projects as assigned. IND6

Requirements :

1-2 years of customer service experience in a healthcare field or Nursing Education equivalent. Call Center Experience Preferred

Education:
High School diploma or GED. Some College preferred
Special Skills:
Distinct English, Basic Keyboarding, good hearing and excellent customer service. Bilingual preferred. Experience with Windows 95 or above preferred.

Our commitment to keeping patients safe, means there’s no safer place for you to work. We safeguard our patients, by safeguarding our team members.

·_Inova is well stocked with the best and latest PPE_

·_Masks are provided to patients entering our buildings, and offered free to visitors_

·_Covid-19 patients are isolated in dedicated areas_

·_Inova operates curbside Covid-19 testing sites that are far removed from the main facilities_

·_All team members are trained in the latest screening guidelines_

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Relocation assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Fairfax, VA: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Are you vaccinated or willing to get vaccinated?

Education:

• High school or equivalent (Preferred)

Experience:

• Call center: 2 years (Preferred)
• healthcare: 2 years (Preferred)
• Customer service: 2 years (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: One location