Telecommunications Administrator

The law offices of Marshall Dennehey Warner Coleman & Goggin, a leading defense firm, is seeking a Telecommunications Administrator for its Philadelphia, PA office.

Position Summary:

The Telecommunications Administrator is responsible for the daily operations of the Firm’s voice services, including all Avaya Red telephone equipment including CM and voicemail.

RESPONSIBILITIES:

• Provide installation, technical support and maintenance for new or existing firm telecommunications services
• Create documentation, procedures, checklists and project plans as required
• Consult with end users to evaluate/analyze collaboration and communication business requirements
• Work with end users on support tickets related to issues or functionality
• Recommend, develop and implement communications solutions based on business requirements
• Assist management by providing recommendations for future telecommunications projects and budget planning
• Monitor, operate, install and maintain telecommunications solutions and equipment
• Administer employee adds, moves and changes including setup of phones and voice services
• Troubleshoot hardware, software or circuit issues to ensure system performance
• Assist Telecommunications Engineer with telecom network software installations, updates and overall maintenance of voice service configurations
• Maintain call detail reports and billing support for cost recovery; and create custom reports as required
• Provision, implement and maintain voice circuits per solution design keeping organized and accurate records for all circuits with associated numbering schemes
• Perform call management functions on a daily basis including re-routing of calls as necessary due to business requirements or emergencies implementing business continuity plans
• Coordinate with telecommunications’ carriers and service providers to ensure system performance and support; including escalation of trouble tickets
• Manage the Firm’s cloud based emergency contact system and teleconferencing cloud service.
• Ability to provide after hours and weekend support for planned upgrades/maintenance and emergencies
• Ability to travel to other sites for system maintenance or upgrades.
• Maintain carrier services accounts and process monthly invoicing for payment
• Create, maintain and update accurate technical documentation and training materials for users
• Perform other related duties as assigned
• Hybrid work environment consisting of working in the Firm’s Philadelphia office and remotely

REQUIRED SKILLS:

• Excellent verbal and written communication skills in order to effectively communicate, brief, present, train and negotiate with a wide range of personnel and vendors
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Ability to prioritize tasks and to delegate them when appropriate
• Ability to function well in a high-paced and at times stressful environment
• Required knowledge in supporting AVAYA hardware, software and server applications including: Avaya S8300 Communications Managers, IX Messaging, Vera Smart eCAS, CMS
• Must have working knowledge of connectivity, including, T1’s, MPLS, Fiber optics and VPN
• Proficient with Microsoft Office Suite including Excel and Visio

EDUCATION AND EXPERIENCE:

• Bachelor’s degree in Engineering or related field
• Experience working with AVAYA RED systems preferred
• Experience with telecommunications project management including research, cost analysis, disaster recovery and business continuity planning
• Must have experience implementing and troubleshooting AVAYA VoIP Solutions
• Experience working in a Legal telecommunications environment preferred

Marshall Dennehey is not accepting unsolicited resumes from search firms for this position.

Firm offers a sound future, competitive salary and an excellent benefits package.

Qualified candidates should submit cover letter and resume for consideration.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Philadelphia, PA 19103