Telecommunications Administrator

Details:

Representative Duties/Skills Include:

· Strong knowledge of Avaya Communication Manager (CM)

· Handle daily trouble tickets and requests.
· Interface with customers and department managers, and coordinate with other Information Services teams (Network Team, Field Techs).
· Setting up new extensions. (Moves/adds/changes), setting up voicemail
· Softphones
· Validating billing
· Working with cabling vendors and service providers (AT&T, CenturyLink).
· Troubleshooting quality issues.
· Setting up call centers, phone trees, recording software, changing announcements and holiday tables
· Reporting tools, logging, and statistics.
· Provide after hours and on-call support (scheduled rotation with other team members).
· H.323, Digital, SIP, and analog phones

· Plans, coordinates and implements communication projects which may include software, hardware and voice data infrastructure cabling.

· Recommends, designs and implements technical solutions including call management systems, voice response applications and computer telephony integration (CTI) technology.

· Performs communication systems administration including call center applications, system announcements, automated attendants, capacity planning, internet protocol (IP) telephony and application of system patches.

· Obtains cost estimates for installations, changes and communication repairs.

· Tracks information related to service order requests, programming changes, inventory utilization, key sheets, floor plans and IP addresses.

Job Type: Contract

Salary: $30.00 – $35.00 per hour

Schedule:

• 8 hour shift

COVID-19 considerations:
No additional COVID-19 precautions

Application Question(s):

• Do you have experience in AVAYA AURA (CM)

Work Location: Remote

Speak with the employer
+91 6094030025