UW Medicine/Valley Medical Center
The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands, and work environment conditions. Position descriptions are reviewed and revised to meet the changing needs of the organization.
TITLE: Telecommunications Administrator II
JOB OVERVIEW:
DEPARTMENT: IT Technical Services
HOURS OF WORK: As required to fulfill responsibilities
RESPONSIBLE TO: Manager, IT Technical Services
PREREQUISITES:
Two (2) years of college in a relevant course track or completion of an accredited technical training program. Four-year degree preferred. May substitute three (3) years of experience in a technical support position
Minimum five (5) years of experience in a current or similar environment
One industry standard certification preferred – A+/Net +/Security+ or comparable
Demonstrated ability to install and troubleshoot voice and data networks and related equipment
Experience with the following technologies: WAN, LAN, router management, firewall technologies, data switching, TCP/IP, BGP, OSPF, IPSEC, VoIP, digital and analog communications, copper, and fiber cabling, T1 / DS1, ISDN and voice mail, dial plans and call flow
Firm understanding of the OSI model
Demonstrated understanding of IP numbering schemes and subnetting
Experience with wired and wireless infrastructure
Experience with analog, digital and VoIP infrastructure
Demonstrated knowledge of network and communications monitoring tools and utilities
Experience with Avaya phone system, AVST voice mail, Brocade switches, Cisco switches and Cisco Unified Call Manager preferred
Demonstrated continued professional development
QUALIFICATIONS:
Good troubleshooting skills to determine cause and take appropriate action to correct errors
Ability to configure and install equipment to meet specifications
Ability to work independently and in teams with good problem solving, communication, and organizational skills. Diligent, results-oriented work habits
Ability to set priorities, produce accurate work, and meet deadlines; ability to function in a setting with a wide variety of duties and numerous interruptions
Ability to work with a wide variety of technical and non-technical people
Successful experience as Project team member and small project lead
UNIQUE PHYSICAL/MENTAL DEMANDS, ENVIRONMENT AND WORKING CONDITIONS:
Requires the ability to move network and telephone equipment weighing up to 50 lbs. Requires prolonged standing, ladder work, working around and under furniture and equipment, working in small areas above and below the floor and within walls. Requires planning, organizing, and working on multiple tasks at one time. Tolerates ambiguity in instructions and work situations.
PERFORMANCE RESPONSIBILITIES:
A. Generic Job Functions: See Generic Job Description for Administrative Partner.
B. Essential Responsibilities and Competencies
Maintain voice and data network end user equipment
Promptly notify Manager of problems, unexpected tasks and missed targets
Actively pursue training and knowledge of new systems, and complete training programs as required
Maintain the security of the Data Center systems and information, per VMC and departmental Information Privacy policies
Support Manager in controlling expenses; provide input for budgeting departmental needs
Provide after-hours support as necessary
Participate in on-call rotation as scheduled
Perform routine maintenance and support of LAN Switches and Routers
Use network monitoring tools to evaluate performance, troubleshoot issues, monitor throughput, and evaluate configurations
Day to Day troubleshooting of phone system, LAN, and WAN
Maintain cabling infrastructure
Work effectively with vendors and contractors to deploy and maintain network infrastructure
Maintain Wireless AP’s, wireless phones, and documentation
Maintain network and telephony related documentation and associated database for disaster recovery as necessary
Provide local and remote end user support
Participate on a team to support network and communications projects
Review, understand and provide technical briefings of vendor manuals and documents
Unique Network Telecommunications Administrator II responsibilities:
Deploy, maintain, and support wiring closet switches, power distribution units and uninterruptable power supplies
Support telephony technologies including phone trees, coverage paths, DIDs, COR, COS, EC500 and E911
Perform software / firmware upgrades for network and telephony equipment
Backup and restore network and telephony equipment
Maintain TCP/IP, public DNS, and IP address documentation
Design, upgrade, install branch office data and telephone networks
Identify and implement process improvements for efficiency and greater stability
Act as project lead for small projects
Reviewed: 7/19, 7/22
Grade: NC26
FLSA: E
CC: 8552
PREREQUISITES:
Two (2) years of college in a relevant course track or completion of an accredited technical training program. Four-year degree preferred. May substitute three (3) years of experience in a technical support position
Minimum five (5) years of experience in a current or similar environment
One industry standard certification preferred – A+/Net +/Security+ or comparable
Demonstrated ability to install and troubleshoot voice and data networks and related equipment
Experience with the following technologies: WAN, LAN, router management, firewall technologies, data switching, TCP/IP, BGP, OSPF, IPSEC, VoIP, digital and analog communications, copper, and fiber cabling, T1 / DS1, ISDN and voice mail, dial plans and call flow
Firm understanding of the OSI model
Demonstrated understanding of IP numbering schemes and subnetting
Experience with wired and wireless infrastructure
Experience with analog, digital and VoIP infrastructure
Demonstrated knowledge of network and communications monitoring tools and utilities
Experience with Avaya phone system, AVST voice mail, Brocade switches, Cisco switches and Cisco Unified Call Manager preferred
Demonstrated continued professional development
QUALIFICATIONS:
Good troubleshooting skills to determine cause and take appropriate action to correct errors
Ability to configure and install equipment to meet specifications
Ability to work independently and in teams with good problem solving, communication, and organizational skills. Diligent, results-oriented work habits
Ability to set priorities, produce accurate work, and meet deadlines; ability to function in a setting with a wide variety of duties and numerous interruptions
Ability to work with a wide variety of technical and non-technical people
Successful experience as Project team member and small project lead
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