TELECOMMUNICATIONS ANALYST

Overview:

Responsibilities:

• Logs into ServiceNow Voice Services queue to work issues and communicate with the end user/vendors until resolved.
• Maintains strong relationships with telecommunications vendors
• Works with Company’s Cash Disbursements department to restore services at locations that have been shut off for nonpayment
• Provides price quotes and obtains proper approvals for phone system orders
• Orders new phone system equipment and coordinates repairs for all field locations
• Administers moves, adds, changes, and deletions of wire line telecom accounts related to new locations, shut down of existing locations, and the acquisition of new sites company wide
• Administers 1) audio conferencing accounts company wide, 2) desk extensions and 3) voice mail boxes at the corporate office. Works with third party vendors to ensure accurate payment of landline invoices
• Updates user information in internal databases including our ticketing system and identity management system
• Offers training to users, administrators, and staff on proper use of telecommunications equipment
• Other duties as assigned

Qualifications:

• Associates degree or equivalent years of experience required
• Three years of telecommunications sales or consulting experience preferred
• Basic Information Technology knowledge preferred
• Intermediate experience with Microsoft Suite, specifically Excel, required
• Experience with ServiceNow preferred
• Excellent written and oral communication skills
• Proficient use of computer programs, including Microsoft Word, Excel, and PowerPoint
• Ability to work off peak hours to respond to customers
• A basic understanding of POTS, PRIs, SIP, and PBX infrastructure.
• Experience with Toshiba, ESI, Cisco, and Ring Central is a plus.

About our Line of Business: BrightSpring Health Services is a leading provider of complementary home and community-based pharmacy and health services for complex populations in need of chronic and/or specialized care. Through the company’s pharmacy and provider services to seniors and specialty (including behavioral) populations, we provide comprehensive care and clinical services in 50 states to over 360,000 customers, clients and patients daily. The company’s services foster greater patient and family satisfaction, improve outcomes and reduce health care system costs, and are supported by industry-leading quality outcomes. For more information, visit www.brightspringhealth.com. Follow us on Facebook, Twitter and LinkedIn.