Telecommunications Analyst

Job no: 521467
Work type: Staff
Location: Long Beach
Categories: Unit 9 – CSUEU – Technical Support Services, Probationary, Full Time, Information Systems & Technology

Job Summary

Provide telecommunications support to the department and campus community with analysis of system features, user needs, and available resources. Analyze and process telecommunications data related to carrier billing, carrier invoices, vendor feeds, web and systems interfaces, and voice mail system, and manage monthly billing cycles including general ledger (GL) processes.

Key Responsibilities

• Analyze and manage information in various databases for tracking expenses, user information, and other telecommunications records. Participate in purchasing process related to telecommunications and technology vendors for application and system upgrades.
• Manage monthly billing cycle tasks. Review charges for general fund, non-general fund, and auxiliary entities. Manage feed file processes including billing files going to General Ledger each month to apply in CFS.
• Conduct analysis and support to users in the selection, development, and use of telecommunication technologies provided by ITS, including management of mobile devices and services on a University-wide basis.
• Participate in telecom content management in ITKB, web, or TDX and submit change requests for updates. Update emergency documentation and procedures. Provide back up support to others.

Knowledge Skills and Abilities

Demonstrated knowledge of common tele management features and practices. Demonstrated skill with spreadsheets for further processing of data collected. Demonstrated self-organizational skills in order to ensure timely follow up and completion of tasks or projects. Skills related to Crystal reports for support of monthly billing reports. Skills related to database concepts and maintenance including imports; use of applications based on Oracle.

Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student, and assist in achieving the university’s commitment to a “vision of excellence.”

Education and Experience

Equivalent to a bachelor’s degree in Computer Science, Information Systems, Educational Technology, Communications, or related technical field required.

Department

Information Technology Services

Classification

Information Technology Consultant – Foundation

Compensation

The salary range for this classification is $3,470 to $6,681 per month.

Benefits

Excellent benefits through CalPERS (health, vision, dental), tuition fee waiver, generous vacation and sick leave, and 14 paid holidays each year.

Time Base

Full Time, regular position.

Application Procedures

Click Apply Now to complete the CSULB Online Employment Application.

Additional Information

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Due to the nature of this position, current CSULB employees are subject to a criminal record check unless they have successfully completed a criminal background check through CSULB within the past 12 months.

California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees.

Equal Employment Statement

California State University Long Beach is an Affirmative Action/Equal Opportunity Employer that is strongly committed to promoting diversity in all areas of the campus community. We consider qualified applicants for employment without regard to age, physical or mental disability, gender or sex, genetic information, gender identity, gender expression, marital status, medical condition, nationality, race or ethnicity, religion or religious creed, sexual orientation, and veteran or military status.

CSU Vaccination Policy

The CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement as a condition of employment. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to [email protected].

Out of State Employment Policy

California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California.

As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.