Telecommunications Analyst 3

The Telecommunication Services group (NIE-TS) is seeking an experienced Telecommunications Analyst 3 to provide Telephone services to support the 30 Pits per Year initiative. Regular and swing-shift hours. NIE-TS manages telecommunication technologies and services, enabling science, research programs, and daily operations at LANL. Our group provides the entire Laboratory with voice, wireless, data, and video communication services. Our diverse workforce enjoys a collegial work environment focused on creative problem solving, where everyone’s opinions and ideas are considered. This is your chance to make a real difference in supporting communication services directly affecting scientific discovery and national security. The selected candidate will be responsible for Telephone service and Tier 1 VoIP support to their assigned Technical Area. This support will include VoIP Call Center support, ticketing systems, and VoIP phone provisioning using VoIP administration applications.

What You Need

Minimum Job Requirements:

• Demonstrated advanced experience provisioning and troubleshooting VoIP telephony
• Demonstrated competency using web-based administration applications to administer telephone systems
• Ability to work on projects alone or with other team members and groups
• Demonstrated advanced knowledge of telecommunications infrastructure, VoIP systems, and data networking systems
• Demonstrated strong communication skills to connect with customers, team members and personnel both internal and external to the organization.

Education/Experience: Position requires a minimum of 8 years related experience; or, an equivalent combination of education and experience directly related to the occupation. At this level, post-graduate coursework may be desirable.

Desired Qualifications:

• Experience provisioning, troubleshooting, and maintaining Call Centers
• Experience with Broadsoft and Zervina VoIP applications
• Experience with the WebCenter and COMIT application and database
• Demonstrated ability to manage frequent interruptions and changing priorities calmly; complete assignments without established procedures; be available, dependable, and punctual; and act as a facilitator when needed.
• Hands-on experience and general knowledge of data network technology and equipment.
• Knowledge and experience with Microsoft Office, including the demonstrated ability to independently interpret data and information to produce advanced Word documents, SharePoint libraries, and Excel spreadsheets.

Note to Applicants:

Along with your resume, please include a detailed cover letter explaining how you meet each of the minimum requirements and any of the desired qualifications. This position will require a DOE “Q” clearance

Location: This position will be located in Los Alamos, NM with the potential for a hybrid work arrangement (partially onsite/partially offsite) from a location within 2 hours ground commute of this location. Reporting onsite will be periodically required. Hybrid is at the discretion of management and can change at any time with appropriate notice.

COVID Vaccine:

The COVID vaccine is mandatory for all Laboratory employees, on-site contractors, and on-site subcontractors unless granted an accommodation under applicable state or federal law. This requirement will apply to those working on-site, those teleworking, and all new hires.

Position commitment: Regular appointment employees are required to serve a period of continuous service in their current position in order to be eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the time required, they may only apply for Laboratory jobs with the documented approval of their Division Leader. The position commitment for this position is1 year.

Where You Will Work

Located in beautiful northern New Mexico, Los Alamos National Laboratory (LANL) is a multidisciplinary research institution engaged in strategic science on behalf of national security. Our generous benefits package includes:

• PPO or High Deductible medical insurance with the same large nationwide network
• Dental and vision insurance
• Free basic life and disability insurance
• Paid childbirth and parental leave
• Award-winning 401(k) (6% matching plus 3.5% annually)
• Learning opportunities and tuition assistance
• Flexible schedules and time off (paid sick, vacation, and holidays)
• Onsite gyms and wellness programs
• Extensive relocation packages (outside a 50 mile radius)

Additional Details

Directive 206.2 – Employment with Triad requires a favorable decision by NNSA indicating employee is suitable under NNSA Supplemental Directive 206.2. Please note that this requirement applies only to citizens of the United States. Foreign nationals are subject to a similar requirement under DOE Order 142.3A.

Clearance: Q(Position will be cleared to this level). Applicants selected will be subject to a Federal background investigation and must meet eligibility requirements* for access to classified matter. This position requires a Q clearance which requires US Citizenship except in extremely rare circumstances. Dependent upon position, additional authorization to access nuclear weapons information may be required that may or may not be available to dual citizens depending upon the circumstances.

• Eligibility requirements: To obtain a clearance, an individual must be at least 18 years of age; U.S. citizenship is required except in very limited circumstances. See DOE Order 472.2 for additional information.

New-Employment Drug Test: The Laboratory requires successful applicants to complete a new-employment drug test and maintains a substance abuse policy that includes random drug testing.

Regular position: Term status Laboratory employees applying for regular-status positions are converted to regular status.

Internal Applicants: Regular appointment employees who have served the required period of continuous service in their current position are eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the required period of continuous service, they may only apply for Laboratory jobs with the documented approval of their Division Leader. Please refer to Policy Policy P701 for applicant eligibility requirements.
Equal Opportunity: Los Alamos National Laboratory is an equal opportunity employer and supports a diverse and inclusive workforce. All employment practices are based on qualification and merit, without regard to race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation or preference, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal laws and regulations. The Laboratory is also committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request such an accommodation, please send an email to [email protected] or call 1-505-665-4444 option 1.Employment StatusFull Time