Telecommunications Analyst

Minerals Technologies Inc. (MTI) is a resource- and technology-based company that develops, produces and markets worldwide a broad range of specialty mineral, mineral-based and synthetic mineral products and related systems and services. The Company has three reportable segments: Specialty Minerals, Performance Materials, and Refractories.

MTI provides a business environment and promotes a culture that encourages all employees to contribute to our success. We have long been committed to the recruitment and advancement of the most talented and qualified people. We recognize that MTI’s ability to provide the highest caliber of products and services is enhanced by a workforce that reflects the diversity of the communities and countries in which we work.

What We Offer:

• Competitive pay, commensurate with experience
• Health/Dental/Vision plans
• 401k company match
• Life Insurance
• Short Term Disability & Long-Term Disability
• Educational Assistance
• Employee Assistance Plan

Position: Telecommunications Analyst

Location: North America | USA | Bethlehem, PA

We currently have an exciting opportunity for a Telecommunications Analyst at our Bethlehem, PA location. The Telecommunications Analyst, under limited supervision, is responsible for the planning and engineering of MTI’s telecommunication systems and infrastructure, including the design, implementation and support of hardware and software for all facets of telecommunications.

Primary Duties and Responsibilities:

1. Overall responsibility of all telecom connectivity related to Voice and Data – PBX trunks, internet broadband and private line connectivity.

2. Managing the provisioning/upgrades/de-provisioning of corporate supplied mobile devices.

3. Monitoring existing telecommunications systems and equipment at the Data Center(s) and at field locations for performance, failures, and tuning.

4. Diagnosing telecommunications system problems, proposing corrective actions, and taking appropriate actions to correct problems and prevent their re-occurrence.

5. Investigating and recommending alternative telecommunication system technologies that deliver improved security, reliability business value, and/or cost profiles.

6. Maintaining sufficient understanding of telecommunications system technologies to correctly configure, manage, and support the telecommunications systems on which those applications operate.

7. Collaborating with existing suppliers of all telecommunications services regarding the proper operation and management of the telecommunications services.

8. Analysis of telecom billing and responsible for ensuring monthly invoices are processed.

Operational Excellence

• Actively participates in the implementation of sustainable improvement processes, such as 5S, Kaizen, Daily Management Control, Standard Work and Problem Solving.

Qualifications and Experience:

Education: Bachelors degree in Computer Science or related field experience and/or certifications in telephony integration

Knowledge, Skills & Abilities: Must possess a minimum of three years of related Telecommunications Analyst/Administrator experience, strong analytical and problem-solving skills related to telecommunications, networking, and connectivity. The incumbent should fully understand the role of telecommunications and computer networking and Information Technology in a manufacturing organization. Must have the ability to express complex technical concepts effectively, both verbally and in writing. Ability to work well with people from many different disciplines with varying degrees of technical experience, Knowledge of IP Protocols, TCP/IP, SRST, SIP, RPT, CODEC (G.711, G,729). Must have extensive knowledge of carrier circuits and topology and VOIP/SIP technologies. Powershell, Microsoft Office365, Wireshark, Cisco UCM and Avaya Systems experience a plus. Expert knowledge of hosted voice platform design implementation and administration.

Employee must have exemplary communication (both oral and written) skills. Must be a highly motivated self-starter, with outstanding interpersonal skills and the ability to work independently and take ownership of a process. Must be able to work in a team matrix environment, encouraging information sharing and knowledge seeking, and must possess business skills and can transfer these skills to others.

Employee must have good strong customer service skills; be able to sense and respond appropriately to the feelings, needs and concerns of others. Proven ability to gather critical information and the ability to quickly diagnose problems and provide an immediate solution or escalate the problem to the accountable technical resources for a solution definition, ensuring that the support process loop includes communication back to the customer.

The employee is expected to be self-directed, take initiative and be persistent when appropriate to accomplish necessary duties and keep busy without prompting. Additionally, the employee is expected to be adaptable/flexible to changing work assignments, analytical, organized and detail-oriented, perform multiple tasks at once, compose correspondence and other documentation in a professional manner, express ideas constructively, actively listen to others, manage time effectively and efficiently to meet deadlines, learn and memorize procedures, display a cooperative attitude, read, understand and follow all company, job specific and safety policies/procedures, and attend/use all required training.

Travel: Travel may occur domestically and internationally as required

Working Conditions: While performing the duties of this job, the employee is typically required to regularly conduct work in a controlled office environment, moving around the office as needed, sitting at a desk, using office equipment, including but not limited to a personal computer, fax machine, copier and telephone, read, write, listen, speak, and understand English, have the ability to work independently, be dependable and maintain confidential information, integrity and composure at all times.

Constant contact with individuals internal and external to the organization occurs via various methods of communication, typically including face-to-face discussions, electronic mail, phone calls, written letters and/or faxes.

On an as needed basis, there will be exposure to plant areas, which include exposure to outside weather conditions as well as loud noise from equipment and dust from production processes. While performing the duties of this job, an employee is occasionally required to have the ability to lift materials weighing up to and including 30-50 pounds.

Work Hours: Monday – Friday 8:00 AM – 5:00 PM but must have ability to work the number of hours in which duties need to be accomplished, including overtime, holidays and weekends, as necessary.

Safety Training: A new employee hired to perform the duties of this position is required to be provided New Employee Training by a qualified individual or through the online training system. Additionally, an employee must be provided further training if a job duty/task has changes that will affect the health and safety aspects of that employee’s position.

Additional refresher safety training will be required as management deems appropriate or as dictated by government regulations.

Equal Opportunity Employer

Job Type: Full-time

Pay: $80,000.00 – $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Work Location: One location