Telecommunications Analyst

Essential Functions:

Strategy & Planning:

• Assist in developing the corporate standards for voice communications hardware and services.
• Design and support VoIP infrastructure and its associated software, including IP-PBXs, call management systems, voice mail, call center technology and interactive voice response.
• Where necessary, plan for management or phasing out of legacy telephony systems and other switch-based technologies.
• Select, deploy, and utilize appropriate tools for monitoring, reporting and routing of IP telephony traffic on the network.
• Evaluate and understand technical developments in voice, collaboration, video, and data communications.

Acquisition & Deployment:

• Provide technical consulting to IT and other departments. Work closely with other members of IT on tactical and strategic voice communication issues. Advise users on the selection and use of voice communications hardware and service offerings.
• Collaborate with systems engineers/architects for upgrades to operating systems, hardware, etc.
• Work with vendors to ensure the best pricing, delivery, and service.
• Remain current on new transport protocols, products, and standards in support of VoIP systems development and equipment procurement.

Operational Management:

• Integrate IP telephony systems with enterprise LANs, WANs, wireless LANs, and other Internet-based services and protocols.
• Provide project leadership for implementing new VoIP products or services, as well as the technical resources required to manage them.
• Provide recommendations and technical support for our UCCX call center environment.
• Collaborate with help desk to resolve trouble tickets and mitigate end-user issues with VoIP hardware and/or applications
• Perform telephony audits as necessary.
• Assist in developing and monitoring key voice communications quality and performance indicators.
• Measure and forecast voice communications performance and capacity. Develop ways of improving performance and extending the life of corporate voice communications resources. Plan future capacity requirements.
• Monitor and identify capacity and performance issues for VoIP traffic to ensure continued, uninterrupted operation of telephony systems.
• Collaborate with network administrators to ensure that VoIP traffic is optimized over network resources
• Conduct testing and development disaster recovery plans to detect faults, minimize malfunctions, and back-up systems. Complete all required training applicable to assigned position.

• Exhibit positivity, flexibility, creativity and a willingness to take on new responsibilities as requested or required.

Qualifications:

• College/University Baccalaureate degree or equivalent experience and technical training required.
• Four (4) years of experience in voice systems and networks.
• Cisco certification in voice, switching and routing a plus.
• Strong technical / hands-on knowledge of the configuration and optimization of VoIP systems, hardware and software, including Cisco Call manager, Unity Voice Mail, UCCX, SRST routers, peripherals and basic VMware 5.X and 6.X
• Strong hands-on knowledge of QoS, SIP, H.323, and TCP/IP protocols
• General working knowledge of Active Directory and LDAP
• Knowledge of voice communications service offerings and transmission media (T1, MPLS, SIP, private line, SD WAN)
• Proven analytical and problem-solving abilities
• Excellent written and oral communication skills
• Off-hours availability is required.

An Equal Opportunity/Affirmative Action Employer –M/F/Disabled/Vet

Required Skills

Required Experience