Telecommunications Analyst

Are you looking for your next career move in IT? Do you want to be part of an exciting initiative supporting the future of telecommunications for Public Safety? If so, consider joining our team, in the role of Telecommunications Analyst, where you will join us on the ground floor leading the planning, coordination and implementation of Telecommunications solutions for first responders in the province.

With your experience and knowledge of telecommunications, LTE and supporting technologies, you will assist in the planning, coordination with vendors/stakeholders and ensure optimal operation of infrastructure hardware and software by overseeing vendor activities, monitoring resources and creating/updating documentation. The role will facilitate uninterrupted and optimal operation of the services and ensure compliance with service commitments and service management processes

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario’s Human Rights Code. Refer to the “How to apply” section if you require a disability-related accommodation.

What can I expect to do in this role?

As a Telecommunications Analyst, you will have a unique opportunity to contribute in the delivery of the top digital government priorities that have a high impact on the delivery of public safety communications throughout the province:

• Provide technical expertise, planning and support in the delivery of a Public Safety Broadband Network & Next Generation 911 telecommunications services for the Enterprise/Cluster/Client including consultation, complex provisioning, and operational support.
• Collaborate with team members, mobile network carriers and stakeholders in the design and development of an initial PSBN Proof of Concept (POC) that meet enterprise requirements.
• Plan, coordinate the execution and support of all aspects of the service including provisioning of hardware, vendor management and network performance reporting.
• Manage complex stakeholder relationships, both internally and externally, ensuring all industry partners and stakeholders are appropriately engaged and updated on all relevant product plans and provide support to design/implement strong service management processes.
• Identify and analyze performance and service delivery trends and issues, evaluate and report on solution operations.
• Provide subject matter expertise on Next Generation 9-1-1 and Public Safety Broadband through research, analysis and market insights.

How do I qualify?

Technical Knowledge:

• You have knowledge of Mobile broadband, telecommunications services such as Radio Access Networks, core networks, data network operations, mobile radio, Internet Protocol based services (e.g. VOIP communications) and legacy telecommunications services, to lead the planning and delivery of telecommunications services for the public safety community.
• Understanding of network operations to provide technical direction and support for the preparation of specifications, design and implementation of network components.
• You have knowledge of current and emerging telecommunications frameworks strategies, plans, and directives, including hardware platforms, software, networks, databases, applications common business systems, technology infrastructure and operational services.

Research and Analytical Skills

• You possess analytical, evaluative and problem solving skills to assess clients’ telecommunications system and service needs and support development of cost effective solutions that improve client service delivery programs.
• You have demonstrated problem-solving skills to provide leadership and solutions which deal with a variety of advanced technical, operational and service problems efficiently and effectively.
• You have evaluative and analytical skills to coordinate the identification and resolution of system malfunctions; assess the impact of proposed changes on system and network performance.
• You have the flexibility to address frequently changing priorities in a 24/7 operational environment where there is potential for problems and malfunctions ranging from irritants to catastrophic events occurring at any time in order to maintain services and improve customer satisfaction.

Communication Skills:

• You have demonstrated interpersonal skills to work collaboratively in a team environment to understand business needs and develop complex telecommunications solutions and provide advice on technical issues
• You can prepare submissions, planning documents, reports, briefing materials and correspondence.
• You can prepare presentations, interview clients and explain technical concepts to audiences who may not be familiar with I&IT concepts and terminology.
• You can use persuasion, tact, diplomacy, and negotiating skills to work with vendors, internal service partners and clients to resolve I&IT service problems, including major service disruptions, developing permanent solutions and maintaining stable operational communications.
• You can act as liaison and adviser with all levels of senior management and clients.

Project Management Knowledge and Skills:

• You have knowledge of telecommunications concepts, technology, trends and developments, to plan and coordinate installations, ensure operating plans for telecommunications services are integrated with all operating environments, and to provide technical advice and direction to systems professionals/vendors.
• You have project management knowledge, to plan or participate in, co-ordinate, lead and deliver projects for developing and implementing IT solutions.
• You have demonstrated knowledge and/or experience in product development

Additional Information:

Note:

• In accordance with the Ontario Public Service (OPS), Employment Screening Checks Policy (ESCP), the top candidate(s) may be required to undergo a security screening check. Refer to the above to determine the screening checks that are required for this position.

  Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Corporate Talent Programs Branch, Talent and Leadership Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.

  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual’s employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.

• The information that you provide for the purpose of this competition and the results from this competition may be used to fill other positions. These positions may be of various tenures including short-term assignments. Your information and the results from this competition will be retained for the purpose of filling vacancies in accordance with the applicable collective agreement or policy provisions.
• E-SL-191177/22