Telecommunications Analyst

Responsibilities:

Responsible for planning, designing, and implementing telecommunication networks. Reviews and performs the installation and maintenance of telecommunications systems and technologies.

• Establishes and assures compliance of organizational standards for telephone system design, allocation of instruments, messaging technologies, network utilization, and vendor support.

• Responds to user complaints to research complex problems associated with the company’s telecommunication networks (voice and/or data).

• Diagnoses problem source through discussion with users.

• Develops supporting documentation of all activities.

• Installs and maintains all telecommunications systems and equipment. Serves as the point of contact for technical support from equipment vendors.

• Coordinates and performs all telephone moves. Assists in software moves and changes.

• Trains and informs dissemination about new/unused telecommunications features and when they are posted/distributed.

• Reviews all orders for equipment purchases or contracted services.

• Assists in telecommunications planning and budgeting, as required.

• Reviews daily/weekly/monthly ACD reports and monthly telephone system traffic reports.

• Designs, leads and performs routine telecommunications-related projects.

Qualifications:

• Education and Experience

Bachelor’s Degree in Information Technology, Computer Science, or other related field required.

• Minimum three years’ experience in network required; or equivalent combination of education and experience.

Job Type: Full-time

Schedule:

• 8 hour shift