Telecommunications Analyst

If you are seeking a position with a strong team, focused on doing great things every day, with the opportunity to sell a wide array of technology solutions from the desktop to the data center, then join our team at ATS! We are looking for talented, creative individuals to help our customers solve problems.

Applied Technology Services (ATS) is an IT systems integrator and has been a trusted partner to customers in the Mid-Atlantic region for 20 years. We have core competencies in Enterprise Modernization, Infrastructure Services, End User Computing, Workforce Optimization, Cyber Security Solutions and IT Staffing. ATS provides a wide array of professional and managed services from the data center to the desktop. ATS holds minority certifications in Delaware, Maryland, the District of Columbia, Pennsylvania and Virginia and is a Third-Party Certified Women Owned Small Business (WOSB)

Applied Technology Services (ATS) seeking a Telecommunications Analyst. The ideal candidate must possess the following:

• Knowledge of personal computers and office software packages.
• Proficiency in Microsoft Office Suite; Word, Excel, PowerPoint, Access.
• Knowledge of telecommunication processes and systems.
• Knowledge of state and telecommunication contracts.
• Knowledge of office practices and procedures.
• Knowledge of spelling, grammar, and arithmetic.
• Ability to establish and maintain effective working relationships.
• Ability to maintain confidential information.
• Possession of a high school diploma or appropriate equivalent, plus 10 years of telecommunications and clerical experience.

Responsibilities:

• Routine interaction with various Telecom providers, including Verizon, AT&T, Sprint, and Comcast.
• Participation in monthly Telecom provider status meetings for disconnects and invoicing issues.
• Reviews monthly telecommunication invoices for contract accuracy, filing of disputes, updating SharePoint files of inventories.
• Initiates service order requests to various telecommunications’ carriers and interacts from order submission, installation to billing.
• Ability to navigate vendor portals for service reviews.
• Database cleanup of current inventories for telecommunication lines, circuits and equipment for schools and offices.
• Maintains and modifies existing and new databases, spreadsheets, and systems as needed.
• Resolves discrepancies, which may require extensive research, involved with purchase orders, invoices, and receiving confirmations.
• Confers with schools, offices, and vendors in an effort to resolve problems and answer questions regarding invoices, purchase orders, and payments.
• Escalation point for fixed/wired and wireless billing and disconnect discrepancies
• Assists in gathering information and preparing budget and telecommunications reports and spreadsheets.
• Performs complex and specialized clerical duties in support of the IT Business Management Office within the Department of Information Technology.
• Processes vendor account information and transactions as they relate to the budget, telecommunications and E-rate documentation.
• Ability to work unsupervised, self-starter with advanced communications processes.

Required Skills:

• Skill in analyzing and evaluating telecommunications documents
• Skill in operating personal computers, and peripheral office equipment.
• Skill in providing routine information to telephone callers
• Effective verbal and written communication skills
• Excellent organizational skills
• Ability to establish and maintain effective working relationships.
• Ability to maintain confidential information.

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