Telecommunications Analyst

Peraton


Responsibilities:

Peraton is seeking a Mid-level Telecommunications Analyst to join our team of qualified, diverse individuals. The ideal candidate will provide Operations & Maintenance (O&M) Service Desk Support.
Day to Day Work Responsibilities will include:
  • Configuration and implementation of test and production environments
  • Deployment of operational systems within the USAO customer base
  • Tier 2 user support for USAVoice applications, features and services via the SCSM ticketing system
  • Moves, adds, changes, deletes (MACD) support
  • BroadWorks Call Center support
  • AudioCodes and Edgewater device configuration and support
  • Polycom and Cisco edge device configuration and support
  • USAVoice end user support
  • Escalation and management of complex support issues to Tier 3 support
  • Telecommunications engineering activities, including coordination with telecommunications vendors for troubleshooting when needed
  • Managing project planning, scheduling, implementation and documentation
  • Participate in on-call rotation
  • Other duties as assigned

Qualifications:

Basic Qualifications:
  • BS degree and 2-4 years experience or MS degree and 0-2 years experience or high school diploma/equivalent and minimum 6 years experience
  • Possess a high level of telecom voice support knowledge.
  • Ability to manage multiple projects in different stages simultaneously, and demonstrate strong organizational and detail-oriented skills.
  • Must possess strong organizational and communication skills while being comfortable communicating recommendations and updates to peers and external vendors.
  • Proven ability to work independently as well as with a diverse team of individuals.
  • Excellent verbal and written communication and collaboration skills to effectively communicate with both business and technical IT teams.
  • Ability to pass a 7 year background investigation, including US Citizenship, credit, criminal and driving record check.
  • U.S. Citizenship required; DOJ EOD security clearance

Preferred Qualifications:
  • EVOIP telecommunications analysis experience
  • Experience with PRI provisioning, activation and testing; including number ports, circuit and POTS line ordering and provisioning.
  • Prior government contract experience with FTS, Networx, GSA or FAR.
  • Knowledge and experience with Voice over IP (VoIP) technologies.
  • Cloud Application support experience
  • ITIL Certification

Peraton Overview:

Peraton drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted and highly differentiated national security solutions and technologies that keep people safe and secure. Peraton serves as a valued partner to essential government agencies across the intelligence, space, cyber, defense, civilian, health, and state and local markets. Every day, our employees do the can’t be done, solving the most daunting challenges facing our customers.

Target Salary Range: $86,000 – $138,000. This represents the typical salary range for this position based on experience and other factors. EEO Tagline (Text Only): An Equal Opportunity Employer including Disability/Veteran.

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