Northeastern State University
Notice to applicants
It is Northeastern State University’s policy that all newly hired employees must provide an original social security card during the hiring process. Failure to provide an original social security card will delay the hiring process and ability to begin employment.
JOB SUMMARY
This position is responsible for the maintenance of the university’s telecommunication equipment, networks and systems.
MAJOR DUTIES
Analyze and troubleshoot telecommunication issues.
Install and replace telecommunication equipment.
Repair and support telecommunication networks.
Works closely with the Service Desk, performs adds, moves and changes, related to the university telecom equipment.
Creates and maintains system documentation for Voice Telesom and Emergency management.
Maintain and upkeep telecommunications closets.
Build, install, and maintain cable infrastructure and network hardware databases.
Respond to and resolve service disruptions.
Monitor and maintain Data Center environmental controls.
Maintain the IT infrastructure equipment database.
This position keeps Service Desk management and the other team members, informed about product changes for telecommunications peripheral equipment they order, updates the technical rules they use to assist with problems.
The position also supports and must greatly contribute to a collaborative customer service team environment, proactively sharing information across the team. Establishing documentation, workshops with team members and enhancing an interactive team setting with consistent knowledge sharing.
Perform related duties as assigned.
KNOWLEDGE REQUIRED BY THE POSITION
Knowledge of the installation, maintenance and repair of telecommunication devices.
Extensive knowledge of principles of computing and communications networks.
Knowledge of telecommunication networking principles and practices.
Knowledge of customer service principles and practices.
Skill in the installation, repair and maintenance of telecommunication devices, systems and networks.
Skill in the use of a variety of diagnostic and repair equipment.
Skill in interpersonal relations and in dealing with the public.
Skill in oral and written communication.
COMPLEXITY/SCOPE OF WORK
The work consists of varied duties in the maintenance of university telecommunications networks. The variety of devices to be maintained contributes to the complexity of the position.
The purpose of this position is to install, maintain and repair telecommunication devices, systems and networks. Success in this position contributes to the efficiency and effectiveness of a variety of university operations.
PHYSICAL DEMANDS/ WORK ENVIRONMENT
The work is typically performed while sitting at a desk or table or while standing or walking. The employee frequently lifts light objects, climbs ladders, uses tools or equipment requiring a high degree of dexterity, and distinguishes between shades of color.
The work is typically performed in an office.
MINIMUM QUALIFICATIONS
Knowledge and level of competency commonly associated with the completion of a baccalaureate degree in a course of study related to the occupational field.
Possession of or ability to readily obtain a valid driver’s license issued by the State of Oklahoma for the type of vehicle or equipment operated.
Ability to maintain regular attendance.
PREFERRED QUALIFICATIONS
The ideal candidate will demonstrate knowledge of network wiring standards including copper and fiber optic cable. This position will also cross-train with Security Administrator on cameras and access control systems.
Annual salary $32,052.00 with excellent benefits, including generous leave time
Projected hire date September 5, 2022
Applications will be accepted until August 8, 2022
NOTE: Posting will close to applicants at ll:59 p.m., CST, on the date above. An application cannot be changed after it has been submitted.
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