Telecommunications Analyst II

At KidsPeace, the Telecommunications Analyst III is responsible for the planning, design and implementation of telecommunication systems and providing solutions for the telecommunications environment. Resolves complex telecommunications issues internally or with outside vendors. Lead formal review, analysis and recommendation process. Conduct feasibility studies and assist in the evaluation and selection of telecommunications equipment.

If after reviewing the qualifications and job duties, you feel you are an excellent candidate, please submit your resume and reach out to Robin Latulippe at 484-280-6268 (text friendly) for next steps in the interviewing and hiring process.

QUALIFICATIONS:

Minimum of an Associate Degree in Computer Science or related field and at least three years of experience providing software and hardware support for telecommunications systems OR Equivalent work-related experience and training might be substituted for a college degree.

JOB DUTIES:

Assist on special projects as directed by IT Management.

Develop and maintain procedures, documentation, inventories of telecommunications infrastructure and systems.

Working with Telecom and Network Teams, develop and maintain documentation of Operational Network Diagrams and Disaster Recovery Plan. Working with Vendors and User Community, analyst will be responsible for evaluating new network technologies to meet business needs and develop ROI to improve telephony processes with Business environment.

Assist in the maintaining of the Wide Area Network infrastructure.

Control operating costs by tracking and auditing telecommunications usage.

Maintain vendor relationships for local/long distance, conferencing, and hardware providers.

Review, coordinate, and perform telecommunication move, add, change, and repair activities.

Ability to analyze, diagnose and resolve problems with the configuration and operation of telephones and VoIP systems.

Stay abreast of advances in communication technologies along with changes in the Healthcare industry.

Effectively lead problem-solving process to a satisfactory resolution.

Analyzes telecommunication infrastructure requirements and make appropriate cost-effective design recommendations.

Thorough understanding of telecommunications services including local, long distance and PBX/KEY system hardware, billing, etc. (POTS, Centrex, toll-free, VoIP, PRI, T1, TDM, IP addressing)

Monitors the operations of telecommunications systems and services of vendors. Serves as technical specialist/lead on a functional basis, for the resolution of complex network problems.

Install, test, adjust and troubleshoot equipment as necessary at all KidsPeace facilities. Evaluates, analyzes, administers and maintains voice, data and wireless communications

KidsPeace is the employer of choice in the mental and behavioral healthcare field. As a KidsPeace associate, you can expect the following:

· Competitive compensation structures and the opportunity for associates to gather valuable practical experience and advance careers much more quickly than at other providers.

· Generous paid time off that we actively encourage our associates to use which promotes a work/life balance.

· Tuition assistance and a student loan forgiveness program to ensure that when you work to improve your ability to help our clients, you can rely on KidsPeace to support you.

· Comprehensive benefits package including life and disability insurance as well as pet insurance!

· An organizational culture filled with respect and the comradery of like-minded colleagues who live the mission to Give Hope, Help and Healing to Children, Adults and Those Who Love Them. KidsPeace is proud to be an Equal Opportunity Employer supporting workforce diversity.

Job Type: Full-time

Pay: $45,000.00 – $50,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Schnecksville, PA 18078: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Computer networking: 1 year (Preferred)
• LAN: 1 year (Preferred)

Security clearance:

• Confidential (Preferred)

Work Location: One location