Peraton
Telecom Documentation and Training:
Create and update training documentation on a continuous basis to ensure timeliness and relevance.
Create, review, and update technical documents based on incorporation of new technology in the EVoIP environment.
Create training videos and other user documentation for new EVoIP features.
Work with EVoIP operations staff to analyze ticket trends, identify training needs, and conduct training with end users as well as other EOUSA organizations.
Organize and conduct moderately complex training System Managers (technical) and/or user (non-technical) personnel.
Responsible for development of instructional curriculum and materials; gathering and assimilating information on subject matter, organizing and condensing training materials, and preparing course outlines, handouts, and visual aid materials.
Coordinates with technical subject matter experts to ensure that prepared courses meet stated objectives.
Responsible for maintaining records of training activities and program effectiveness.
Task Management Assistance
Prioritize and manage multiple enterprise tasks in varying stages simultaneously, adhering to tight deadlines
Track task performance to analyze successful completion of short and long-term goals.
Basic Qualifications:
BS degree and 5-7 years experience or MS degree and 3-5 years experience or high school diploma/equivalent and minimum 9 years experience
Possess a high level of telecom voice support knowledge.
Ability to manage multiple projects in different stages simultaneously, and demonstrate strong organizational and detail-oriented skills.
Must possess strong organizational and communication skills while being comfortable communicating recommendations and updates to peers and external vendors.
Proven ability to work independently as well as with a diverse team of individuals.
Excellent verbal and written communication and collaboration skills to effectively communicate with both business and technical IT teams.
Ability to pass a 7 year background investigation, including US Citizenship, credit, criminal and driving record check.
U.S. Citizenship required; DOJ EOD security clearance
Preferred Qualifications:
EVOIP telecommunications analysis experience Experience with PRI provisioning, activation and testing; including number ports, circuit and POTS line ordering and provisioning. Prior government contract experience with FTS, Networx, GSA or FAR.
Knowledge and experience with Voice over IP (VoIP) technologies.
ITIL Certification
Peraton drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted and highly differentiated national security solutions and technologies that keep people safe and secure. Peraton serves as a valued partner to essential government agencies across the intelligence, space, cyber, defense, civilian, health, and state and local markets. Every day, our employees do the can’t be done, solving the most daunting challenges facing our customers.
An Equal Opportunity Employer including Disability/Veteran. Colorado Salary Minimum: $66,000
Colorado Salary Maximum: $160,100
The estimate displayed represents the typical salary range for this position, and is just one component of Peraton’s total compensation package for employees. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Peraton provides a variety of benefits to employees.
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