Telecommunications Analyst III

Unleash YOUR Potential With Us 

As a next-generation public research institute, we are an inclusive community of thinkers, doers, creators, innovators, healers, and leaders striving to shape the future and solve the world’s most challenging problems. No matter what your role is, when you join Knight Nation, you’ll play an integral role in pushing us forward to become among the most impactful universities in the country. You’ll be met with opportunities to connect and collaborate with uniquely talented faculty, staff, and students across 13 colleges and multiple campuses and regional locations. That means greater challenges to tackle, more meaningful opportunities to grow, and rewarding experiences that go beyond a paycheck. We’re seeking qualified, motivated individuals who will help UCF fulfill its mission in unleashing the potential of every individual, enriching the human experience through inclusion, discovery, and innovation; and propelling broad-based prosperity for the many communities we serve. 

The Opportunity:

Under general supervision, the Telecommunications Analyst III position oversees the purchase, installation, and support of physical layer telecommunications systems. Primarily responsible for all technical and operational items related to the university’s telecommunications physical layer infrastructure that includes design, estimating, documentation, troubleshooting, maintenance and installation of Outside Plant Fiber, Duct Bank, Structured Cabling, Emergency notification systems, etc.

Responsibilities:  

• Provides a high level of physical layer design, installation and troubleshooting for the University’s enterprise Telecommunications systems. Solves complex issues through physical and logical investigation.

• Designs, documents, estimates, configures and installs complex physical structured cabling topologies. Ability to complete tasks on OSP fiber/Copper, Duct bank, networking/AV/Access control cabling.

• Performs specific project management or works in conjunction with UCF IT Project management office to track project schedules, budgets, risks, resource requirements, customer interactions, etc.

• Works within a Telecom Enterprise Management software application (Service Now and Pinnacle) to receive, document, respond and record various trouble tickets and service requests.

• Provides a high level of physical layer instruction for the Installation, Maintenance and Repair team members. Will assist other team members with tickets, projects, documentation, and escalation (if required).

• Follows Standard Operating Procedures as determined by the specific subgroup within the department. This includes work-order/ ticket flows, documentation, outage communication and customer interactions.

• Attends various seminars, training and conferences related to current or emerging technology. Will be given various opportunities to obtain certifications based on specific training.

• Other duties as assigned.

Minimum Qualifications:  

High School Diploma or Equivalent and 4+ years of relevant experience. The UCF policy requires completion and passing of a physical exam for this position.

Preferred Qualifications: 

• 4 years of experience in telecommunications industry.

• Ability to lift 50 lbs.

• Ability to read construction documents.

• Problem solving skills of issues for all physical layer components and tools.

• Ability to communicate effectively within Telecommunications sub units and cross functional groups.

• Strong organizational and documentation skills with careful attention to detail.

• Ability to handle various power hand tools.

• Ability to navigate through Microsoft Office applications.

Special Instructions to the Applicants:

The UCF policy requires completion and passing of a physical exam for this position.

 

This position must be available 24/7 in case of an emergency and may be asked to work during emergency situations including early, late, weekend, holiday hours and/or university closures such as during a hurricane, since UCF IT Telecommunications is considered a “mission essential” component of UCF’s operational capability.  Additionally, a person in this position may be asked to work a flexible schedule that includes non-traditional hours to perform essential job functions that cannot be performed during “normal” business hours.

Are Benefits Important to You? 

Working at UCF has its perks!  In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, UCF offers: 

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program 

• Paid time off, including annual and sick leave and paid holidays

• Retirement savings options 

• Employee discounts, including tickets to many Orlando attractions 

• Education assistance 

• Flexible work environment 

• And more…For more benefits information, go to UCF Employee Benefits Guide (12-14-21) 

Who Are We? 

Founded in 1963 to fuel the region’s talent pipeline and support the growing U.S. space program, UCF is built to make a better future for our students and society. It’s one of the reasons U.S. News & World Report ranks UCF among the nation’s top 20 most innovative colleges, while Forbes, Kiplinger, and The Princeton Review rank us a best-value university. UCF is one of 14 universities nationwide designated as both a Hispanic-Serving Institution and a Research 1 university. With 13 colleges, including a fully accredited College of Medicine, UCF offers more than 220-degree programs between its main campus, downtown campus, hospitality campus, academic health sciences campus, and 11 UCF Connect centers located throughout the region. In addition, UCF extends its reach to communities in and beyond Central Florida by offering complete, online programs leading to bachelor’s degrees, master’s degrees, Ph.D.’s., certificates, and more. 

Unless explicitly stated on the job posting, it is UCF’s expectation that an employee of UCF will reside in Florida as of the date the employment begins. 

Department

UCF IT-Payroll

Work Schedule

Monday – Friday; 8:00AM – 5:00PM

Type of Appointment

Regular

Expected Salary

Negotiable

Veteran’s Preference:   

Preference will be given to eligible veterans and their eligible spouses in accordance with Chapter 295 of the Florida Statutes. Applicants claiming preference are responsible for providing required documentation by the closing date of the position. For more information on Veterans’ Preference, please visit http://hr.ucf.edu/files/VeteransPreference.pdf

Equal Employment Opportunity Statement:

As an equal opportunity/affirmative action employer, UCF encourages all qualified applicants to apply, including women, veterans, individuals with disabilities, and members of traditionally underrepresented populations. UCF’s Equal Opportunity Statement can be viewed at  http//www.oie.ucf.edu/documents/PresidentsStatement.pdf. As a Florida public university, UCF makes all application materials and selection procedures available to the public upon request. The University of Central Florida is proud to be a smoke-free campus and an E-Verify employer.