Telecommunications Analyst IV

Position Details

Position Information

Recruitment/Posting Title	Telecommunications Analyst IV
Job Category	Staff & Executive – Information Technology
Department	OIT-EI Telecommunications
Overview	Rutgers, The State University of New Jersey, stands among the nation’s highest-ranked, most diverse public research universities. The oldest, largest, and top-ranked public university in the New York/New Jersey metropolitan area, you’ll find us at our main locations in three New Jersey cities, and our footprint can be seen around the region. As one of the nation’s most diverse universities, Rutgers draws strength from the rich variety of perspectives and life experiences of our community. We’re an academic, health, and research powerhouse and a university of opportunity. The Office of Information Technology (OIT) is Rutgers’ enterprise IT office. OIT provides university wide services and support and collaborates with department and unit IT professionals on projects and initiatives for the Rutgers community. OIT’s services and systems include the Rutgers network; email and calendaring systems; IDs/passwords and identity management; data centers; computer labs; help desk support; wireless connectivity; a software portal; information security, risk, and compliance services; research computing; and many others. OIT’s staff members work closely with the broader university community to advance Rutgers’ missions of teaching, research, and service. For more information, please visit https://it.rutgers.edu.
Posting Summary	Rutgers, The State University of New Jersey, is seeking a Telecommunications Analyst IV for the Office of Information Technology (OIT). Under supervision of the Manager of Network Architecture & Applications, the successful candidate will join a team responsible for overall management and support of the University network, RUNet, and its associated network equipment and backend systems. This position defines and develops network infrastructure, configurations, and implementation plans in a multivendor, multiprotocol environment. The Telecommunications Analyst supports applications and services directly supporting network functions including DHCP and DNS. This position serves as a senior member of technical staff, works with departments throughout the university, interfaces with department IT resources to scope and fulfill requests, produces and maintains documentation for the network access control system, and instructs other staff on the operational support of service delivery and network services. Among the key duties of this position are the following: Defines and develops network infrastructure, including topologies and device configurations. Supports the network and its customers by handling incident tickets and escalations. Supports network services including DHCP and DNS by handling complex requests with incident tickets and change orders. Troubleshoots complex network problems and acts as a liaison to other engineers responsible for related systems and services. Prepares and maintains documentation of the network services for both end users and internal department support. Evaluates network device software and features prior to promotion to production. Makes support decisions based on existing policy and guidelines and recommends changes to or creation of new guidelines. Opens vendor support cases with vendors when appropriate for support escalations but will consult with senior technical staff before implementing new system configuration. Supports Infoblox appliances implementing DNS and DHCP. Understands and adheres to Rutgers compliance standards as they appear in RBHS’ Corporate Compliance Policy, Code of Conduct and Conflict of Interest Policy. Keeps abreast of all pertinent federal, state and Rutgers’ regulations, laws, and policies as they presently exist and as they change or are modified.
Position Status	Full Time
Hours Per Week
Daily Work Shift
Work Arrangement
FLSA	Exempt
Grade	34S
Position Salary
Annual Minimum Salary	97048.000
Annual Mid Range Salary	117288.000
Annual Maximum Salary	139863.000
Standard Hours	37.50
Union Description
Payroll Designation	PeopleSoft
Benefits	Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview . Rutgers also offers a benefit program to eligible full-time postdoctoral fellow students. For details, please go to https://finance.rutgers.edu/healthcare-risk/insurance/postdoctoral-health-insurance.
COVID-19 Immunization Requirement	Under Policy 60.1.35 , Rutgers University requires all prospective employees to provide proof that they are fully vaccinated and have received a booster (where eligible) against COVID-19 prior to commencement of employment, unless the University has granted the individual a medical or religious exemption. Prospective employees who are not eligible for a booster at the time of an offer of employment must provide proof they have received a booster within two weeks (14 calendar days) of eligibility . Based on current guidance, individuals are considered fully vaccinated against COVID-19 two weeks after receiving the final dose of any COVID-19 vaccine authorized or approved for use in the United States by the United States Food and Drug Administration (FDA) and recommended by the Advisory Committee on Immunization Practices (ACIP) of the Centers for Disease Control and Prevention (CDC). Eligibility for a booster against COVID-19 varies and is explained on the University’s web site located at https://coronavirus.rutgers.edu/covid-19-vaccine . Failure to provide proof of primary vaccination and booster will result in rescission of a prospective employee’s offer of employment and/or disciplinary action up to and including termination.
Seniority Unit
Terms of Appointment	Staff – 12 month
Position Pension Eligibility	ABP

Qualifications

Minimum Education and Experience	Bachelor’s Degree in Computer Science, Engineering, or related discipline. A minimum of six (6) years of progressively more responsible experience in a technical environment. Equivalent education, experience and/or training may be substituted for the degree requirements.
Certifications/Licenses	Use of personal vehicle in order to travel for business demands; a valid driver’s license would be required for this position.
Required Knowledge, Skills, and Abilities	Extensive experience working in a technical setting and a strong understanding of workflow, policies, and procedures. Demonstrated progressively higher levels of responsibility, culminating in positions with senior, hands-on design, and implementation requirements. Demonstrated expertise and excellence in design, implementation and management of complex technical systems and environments. Demonstrated ability to identify and solve problems of high technical complexity. Strong familiarity with network/information systems theory and design. Ability to communicate and promote ideas and transfer detailed technical knowledge to others. Strong verbal and written communication skills. Ability to develop quality technical documentation.
Preferred Qualifications	CCNA or JNCIA.
Equipment Utilized
Physical Demands and Work Environment	Standing, sitting, walking, talking or hearing. No special vision requirements. Frequently required to bend, stoop, twist, crouch/squat, and kneel/crawl. Regularly required to use hands to handle tools, cabling, and equipment. Regularly required to reach with hands and arms. Regularly lift, carry, push, pull, move up to 50 pounds. Office environment. Moderate Noise.
Special Conditions

Posting Details

Posting Number	22ST2733
Posting Open Date	08/15/2022
Special Instructions to Applicants
Regional Campus	Rutgers University-New Brunswick
Home Location Campus	Busch (RU-New Brunswick)
City	Piscataway
State	NJ
Location Details	Hill Center

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Infection Control and Safety

This position is subject to all Rutgers University policies, including TB surveillance and other infection control and safety policies. Please review the Tuberculosis Surveillance Policy for additional information.

Affirmative Action/Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement