Resource Logistics, Inc.
The Telecommunications Analyst will perform operational duties to support Client telephony infrastructure including but not limited to multiple VoIP PBX phone systems, Contact Center applications, Voice Mail, routing of calls, IVR scripts, analog lines, call accounting and call recording.
-This role will work on Contact Center and Enterprise Voice Telecommunication services with duties that include implementation, support and technical analysis of hardware, software, or networks.
-The successful candidate will be responsible for working closely with the other Telecommunication Team members, Technical Support, and business operations departments to ensure the efficiency and effectiveness of the system operations.
What is a requirement?
2+ years of IT customer support experience
2+ years of hands-on job experience in the telecommunication industry working on PBX and Call Center systems
3+ years experience with windows-based applications (Word, Excel, PowerPoint, Outlook, and Visio.)
What is preferred?
Contact Center or Contact Center as a Service Deployment experience
Experience setting up IVRs and call flows
Job Types: Full-time, Contract
Salary: $40.00 – $42.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Lincolnshire, IL 60069: Reliably commute or planning to relocate before starting work (Required)
Experience:
- SQL: 1 year (Preferred)
Work Location: One location
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