Telecommunications Area Manager

The Area Manager position provides field support and guidance and serves as single point of contact for the field operation and tower functions within the Company. The majority of time spent will be on administrative tasks such as analyzing, budgeting and aggressively pursuing objectives and root causes for failures. The Area Manager may spend time in the field and should be available any day of the week as required by business need. Additionally, this position assists with the development and implementation of policies and procedures consistent with those of the Company to ensure efficient and safe operations within the various areas of supervision and maintains consistent interaction with the Company’s network and customer care departments to prevent and proactively address issues concerning direct and indirect impact on customers. This position Communicates and develops relationships with other Rise Broadband entities and departments i.e., Networking, Marketing, Sales, Human Resources, Risk & Safety, etc. Identifies issues regarding property damages, quality issues and customer complaints. Creates and promotes a team environment.

Essential Duties and Responsibilities

· Manages and executes in such a way to demonstrate the Rise Broadband values and assures that all policies and procedures are consistently adhered to while achieving all customer satisfaction and retention goals

· Anticipates and manages field operations staffing needs and recruiting efforts in a timely manner; adhering to Equal Employment Opportunity policy and Affirmative Action Plan.

· Monitor subordinates’ productivity, provides feedback and initiates corrective action as needed to maintain expected standards.

· Delegate work assignments, provide authority and appropriate resources for supervisors to work independently, set expectations and monitor delegated activities

· Monitor timesheets for accuracy; ensure that both salary and hourly employees are reporting all leave for appropriate personal time off (PTO) deductions

· Assures the competent performance of all staff as reflected in completion rates and quality installations.

· Identifies issues regarding property damages, quality issues and customer complaints.

· Communicates and develops relationships with other Rise Broadband entities and departments i.e., Networking, Marketing, Sales, Human Resources, Risk & Safety, etc. notify appropriate parties immediately of any issues which may affect efficient operations

· Work with appropriate Company representatives to plan, develop and implement agreed upon organizational policies and goals

· Responsible for coordinating and resolving enterprise opportunity and escalations.

· Collaborate with Field Marketing regarding opportunities in respective areas.

· Establish work quantities and future work quota allocations

· Review quality and provide feedback and training to supervisors

· Plan and maintain efficient operations, processes, procedures, production, quality, audits and implementation

· Achieve field service objectives; prepare and complete strategic operations plans

· Report key operating metrics, production performance, statistics, upgrades, installation and cancellation trends

· Manage customer and vendor related paperwork

· Observe and ensure full compliance with all safety and security procedures, determine appropriate action beyond guidelines, report potentially unsafe conditions and use equipment and materials properly

· Develop and maintain the field division operating plan; collaborate with Field Operations Team to determine priorities and incorporate into plan; comply with the Company’s operational objectives; make changes as necessary

· Oversee and participate in the development and administration of the annual budget; participate in the forecast, and monitoring of funds for staffing, capital expenditures and materials

· Partner with management team to create efficient business processes; evaluate all aspects of the field division operations environment; develop and implement processes to improve customer acquisition

· Monitor expenses and comply with administrative functions; ensure expense accuracy

· Solicit and apply customer feedback, foster quality focus in others, improve processes, products and services

· Ensure that customer satisfaction/retention is a priority which is maintained throughout the organization

· Assist with new site turn up and development processes; tasks may include resource planning, cost estimates and adherence to set deliverables

· Maintain compliance with market and industry accepted procedures and policies

· Work requires weekend and/or evening work and some travel may be required

Supervisory Responsibilities

· Field Staff and Supervisors

Job Requirements

· Must have a valid driver license

· Certified Climber/Rescuer preferred

· 5 years in a related role required

· 3 years of management experience preferred

· Solid knowledge of networking and electronics theory; electrical codes and standards relative to residential or commercial communications cabling

· Solid knowledge of networking and electronics theory; solid understanding of electrical codes and standards relative to residential or commercial communications cabling

· Strong working knowledge of RF wireless technologies and product; wireless planning, design and deployment processes

· Ability to analyze and define problems, calculate figures and amounts, prioritize work flow, multitask, meet deadlines, and remain flexible

Knowledge, Skills and Abilities Required

· Bachelor’s degree preferred; previous employee management experience required; three (3) years of industry experience; prior program management experience in the technology sector and wireless industry preferred

· Excellent oral, written and interpersonal communication skills

· Proficient with Microsoft Office Suite; solid understanding of job related software programs including QuickBooks

· Solid understanding of financial instruments and budgets and the ability to apply knowledge of concepts to analyses; possess solid understanding of accounting principles and ability to read and interpret financial statements

· Familiar with the customer life-cycle; broad spectrum of customer facing activities

· Skilled in responding to inquiries or complaints from customers, regulatory agencies, or members of the business community

· Customer service oriented with passion for high customer satisfaction and achieving operational excellence; ability to interact with all levels of staff including senior management

· Must be able to demonstrate attention to accuracy on all duties and responsibilities

· Ability to analyze and define problems, prioritize work flow, multitask, meet deadlines and remain flexible

· Ability to maintain confidentiality

· Must comply with Company and Occupational Safety and Health Administration (OSHA) established safety policies and requirements

Physical Demands and Working Environment

· Physical demands: The position requires the incumbent to remain in the sitting position for prolonged hours. While performing duties of job, employee is occasionally required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to fifteen (15) pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

· Work environment: Working conditions may include being in an open (shared) cubicle/workspace area.

Disclaimer

This job description is not meant to be an all-inclusive statement of every duty and responsibility which will ever be required of an employee in this position, however, the employee will be held responsible for all duties assigned.

Job Type: Full-time

Pay: From $70,400.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: One location