Telecommunications Attendant (H)

Telecommunications Attendant 1107252 (H)

A leading University is seeking a Telecommunications Attendant. The successful candidate will process calls using appropriate paging and dispatching procedures for University and for affiliated hospitals and clinics. The ideal candidate has the ability to operate telecommunications equipment, with demonstrated keyboarding skills (corrected typing rate of 40-50 WPM), and basic computer (PC or MAC) skills.

Telecommunications Attendant Pay and Benefits:

• Hourly pay: $30/hr
• Worksite: Leading University (Stanford, CA 94305)
• W2 Employment, Group Medical, Dental, Vision, Life, 401k, PSL
• 40 hours/week, 6 Month Assignment, Possible conversion

Telecommunications Attendant Responsibilities:

• Participate in 4-6 weeks of individual training with supervisor and/or lead operator Additional individual training on more advanced skills is periodically provided later in the 6-12 month program.
• Participate in other structured training as assigned, including policy training, cross-training, and call observation.
• Perform attendant duties under direct supervision.
• Process calls using appropriate paging and dispatching procedures for the University and for affiliated hospitals and clinics.
• Process calls for LBRE Maintenance and Residential Dining Enterprises, generating appropriate work orders and following dispatching and emergency procedures.
• Participate as a member of the team in process and performance improvement efforts.
• Perform miscellaneous job-related tasks: These include, but are not limited to calendaring, e-mail correspondence, system testing and diagnostics, and data entry.

Telecommunications Attendant Qualifications:

• Experience working in a customer service environment, with demonstrated ability to handle high call volumes, preferably in a university and/or a medical center setting.
• Preference would be to have hands-on experience with MS Windows systems and complex console operations, such as the AMCOM System which interfaces with the University registry, paging systems, hospital public address system, and automatic call distribution (ACD system).
• A High school diploma is required.
• Ability to exercise tact, diplomacy, and good judgment under pressure, and to hold information in confidence.
• Ability to operate telecommunications equipment, with demonstrated keyboarding skills (corrected typing rate of 40-50 • WPM), and basic computer (PC or MAC) skills.
• Ability to communicate clearly, concisely, and effectively with staff and management.
• Ability to work effectively in a team environment.
• Polished and courteous telephone manner with a clear speaking voice.
• Excellent speaking, writing, and spelling English language skills.
• Ability to work any and all shifts (Day, Swing, Owl) any day of the week.
• Ability to sit for up to three hours at a time, and to use a headset.
• Constantly stand/walk, sit, use a computer, use a telephone, grasp lightly/fine manipulation.
• Ability to be on duty without leaving the console for three or more hours at a time.
• Required to remain on duty without leaving the console for three or more hours at a time.

Shift:

• May be required to work overtime on weekends holidays, or on changing and/or unscheduled shifts; requires maintaining means of contact during off-hours (for example, a current telephone number or beeper).