Telecommunications Business Analyst

Description:

Who We Are:

DSFederal is a leader in health IT and data analytics that delivers innovative solutions to improve healthcare delivery and address critical challenges, including cancer surveillance, HIV/AIDS, maternal and child health, and COVID-19 emergency response. Our highly experienced professionals serve over 50 different federal clients on over 80 projects. Our people are united by one mission – to improve human life through transformative solutions. www.dsfederal.com

The Telecom Business Analyst will be responsible for on-site support utilizing the Turning Point NIOS SW product and the customer’s Telecommunications Expense Management Solution (TEMS) system.

• Providing support to the customer with data collection, order processing, inventory management, invoice upload and reconciliation, billing audits and reconciliation and technology upgrades.
• Typical assignments include working with stakeholders in process definition and improvement, understanding and documenting business system requirements for telecom ordering approval flows, security roles, users, reporting, etc.
• Participates in daily/weekly upload, validation, verification and reconciliation of inventory, and electronic invoices.
• Optimize and cost reduction recommendations, documentation, and customer presentations.
• Address Tier 1 support questions, refer technical issues and new requirements to Turning Point Tier 2 resolution and tracks issues to resolution.
• Coordinates and develops regular reports and responds to ad-hoc data calls.
• Provides required security/ATO documentation.
• Telecom experience (e.g., repair, installation, upgrades, equipment, circuits, ordering, billing, activation, or implementation).
• Telecom experience with Enterprise Infrastructure Solutions (EIS) transitions or implementations desired.
• Proficiency with data analysis, billing analysis and associated tools (MS Excel).
• Experience working with WEB based enterprise applications.
• Ability to identify, analyze, and document business requirements.
• Strong verbal and written communication skills; previous customer facing experience.
• Must be able to work with minimal day to day supervision and re-prioritize work effort to meet deadlines.

Requirements:

• Minimum 5 years Data Analysis experience.
• Skilled in the development of documentation, customer reports, and data spreadsheets.
• Ability to work with multiple cross functional teams.
• Understanding of databases and troubleshooting, validating, exporting, and loading data.
• Experience with GSA telecom contracts, telecom carrier web portals, and carrier service ordering.
• Use of SQL and MS Project.
• Ability to pass a federal background check (Public Trust) for facility access is required.

Education Requirement:

• Bachelor’s degree in computer science, information systems, cybersecurity, or related discipline

What We Can Offer You:

DSFederal attracts the best people in the business with our competitive benefits package that includes medical, dental and vision coverage, 401k plan with employer contribution, paid holidays, vacation, and more. If you enjoy being a part of a high performing, professional services, and technology focused organization, we encourage you to apply!

Our Mission: Improve human life through transformative solutions.

Our Core Values: Integrity, People First, Disciplined Business Practices, Customer Centric, Value Creation

EEO Statement: DS Federal is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

E-Verify Statement

DS Federal utilizes the E-Verify program for every potential new hire. This makes it possible for us to confirm that every employee who works for DS Federal is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website by clicking the logo below. E-Verify® is a registered trademark of the United States Department of Homeland Security.

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