University of Nebraska–Lincoln
Position Information
Position Information
| Working Title | Telecommunications Client Services Associate (Temporary) |
|---|---|
| Department | University of Nebraska System |
| Requisition Number | S_220250 |
| Posting Open Date | 07/21/2022 |
| Application Review Date: (To ensure consideration, please submit all application materials before review date) | 08/08/2022 |
| Posting Close Date | |
| Open Until Filled | Yes |
| Description of Work | This position consists of various customer support and customer facing service duties in the Telecommunication Client Services Department within Information Technology Services. Includes answering incoming calls for telephone, data port and customer service requests, supporting requests for installation, diagnosis and resolution of Telecommunications Services requests, and responding to incident tickets for these services. This position will be responsible for the processing of telecom services related orders for service installation, customer changes and cancellation of service. Working with billing system, ticketing system and University telephony systems. This position will uphold the ITS core principles of outstanding collaboration and communication, a drive to succeed, a passion for higher learning, and acting with integrity. #LI-DNI |
| Minimum Required Qualifications | Associate’s degree; work equivalency considered 4 years customer service or related experience Experience with desktop computers and software packages, such as word processing, spreadsheets and database applications; required Must have excellent interpersonal skills; required |
| Preferred Qualifications | Strong organizational skills and be detail oriented; preferred Knowledge of analog telephone service features and programming; preferred |
| Pre-Placement Driving Record Review Required | |
| Physical Required | No |
| Commercial Driver’s License (CDL) required. Subject to DOT approved pre-employment & random testing for alcohol and controlled substances. | |
| Criminal History Background Check Required | Yes |
| Posted Salary | $35,300 minimum |
| How to Apply | THIS POSTING IS FOR INFORMATION PURPOSES ONLY. To apply, interested applicants should go to University of Nebraska System’s employment website: https://careers.nebraska.edu/ or Click here to apply: https://careers.nebraska.edu/postings/1939 |
| For questions or accommodations related to this position contact | Direct questions about the position to: [email protected] Direct questions about the on-line application process to: 402-472-3701 |
| Job Category (old) | Office/Service |
| Job Type | Full-Time Temporary |
| Alternate Work Schedule (if other than 8-5) | |
| Position funded by grant or other form of temporary funding? | No |
| If Temporary, indicate end date | |
| Planned Hire Date: | |
| Appointment End Date |
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