Telecommunications Colocation Manager (Relocation Available)

This position is for a full time Telecommunications Colocation Manager in the Arlington, Virginia area. Relocation package available.

Essential Functions

• Manage colocation facility for all daily activities
• Manage escalations for all facility/fiber issues
• Customer and user interaction

Required Skills & Experience

· 5+ years’ experience as a Colocation Manager within a large organization (telecom)

· Experience with commercial building management, repairs, and operations

· Experience working the business customers with a 24*7 expectation of availability

· Telecommunications experience to include management level understanding of

o Fiber Optic networks and systems

o 4G/5G wireless networks and systems

o Maintenance requirements of wireline and wireless networks

o Working with telecommunications services providers (AT&T, Verizon, T-Mobile)

· Network monitoring systems – Viavi OTR System preferred

· Customer Relationship Management (CRM) systems for customer ticketing

· Strong customer interaction qualities

· Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams)

· Valid state driver’s license (non-negligent driving record)

· Familiar but not necessarily an expert on the fiber monitoring system and repair equipment

· Monitor the current condition of electrical, air conditioning, plumbing and other essential facilities and equipment.

· Maintain accurate records of fiber equipment and assignment/cross-connect database

· Maintain site access/security for approved personnel for the colocation facility

· Technical management of fiber colocation facility – hands on technical services to support

· Escalation of any facility issues to call out list

· Management of fiber optic surveillance equipment for NOC and other outside groups to monitor

· Create/Maintain a schedule for on call support

· Participate in the development of policies and procedures

· Coordinate contractors for any needed repairs or equipment installation

· Coordinate with colocations tenants (E.G. AT&T, Verizon, AWS, Microsoft)

· Identify cage and fiber termination locations

· Observe technicians to ensure proper security and protocol

· Provide assistance as needed

Repair fiber splices and connectors

· Monitor communications for partners and customers (phone, email, text, chat)

· Coordinate and manage Assistant Facilities Manager & Fiber Optic Technicians (FOT)

· In the facility (E.G. performing OTDR tests, running/replacing patches, etc.)

· Outside facility (E.G. repair/replace fiber runs, patches, and panels, etc.)

· Ensure all operations adhere to quality standards and oversee annual audits reviewing all quality processes to achieve ISO level certifications.

· Monitor dispatches in real time

· Provide monthly status reports as required demonstrating the facility performance results for monthly, quarterly, and annual periods.

· On call 24*7*365 for facility or network issues or emergencies

· Initiating, tracking, managing, and reporting tickets on the selected CRM system

· Normal Business Hours of operation at facility or on the facility grounds

Job Type: Full-time

Pay: $90,000.00 – $110,000.00 per year

Schedule:

• 8 hour shift

Experience:

• 4G/5G wireless networks: 3 years (Preferred)
• Viavi OTR Network Monitory System: 3 years (Preferred)
• fiber optic repair and maintenance: 4 years (Preferred)
• building management, repairs & operations: 5 years (Preferred)
• OTDR testing: 3 years (Preferred)
• fiber splicing: 1 year (Preferred)

Work Location: One location