Telecommunications Coordinator

The VA Dept of Transportation IT division is seeking a motivated individual to fill the role of IT Telecommunications Coordinator. An ideal candidate would be an individual who places a high priority on providing exemplary customer service and is comfortable working independently and in small groups to achieve desired results.

The candidate will also have experience or be proficient in the following areas:

– Request, Order, and Inventory Management The role will require monitoring an inbound request queue and processing orders in TEBS for telecommunications devices and services. Once the orders have been placed, the candidate will be required to track the order to completion and to ensure appropriate details are captured and entered in the asset management system.

– Provisioning and Customer Service

Experience provisioning wireless mobile devices such as smartphones, tablets, MiFis, etc. and configuring those devices in an Enterprise environment. This role requires a significant amount of in person interaction with customers to include device activation, configuration, troubleshooting, and support.

– Bill Analysis and Review

Reviewing, Analyzing, and processing telecommunications billing to include identifying trends, errors, and filing disputes when appropriate.

– VOIP Admin Support Experience administering a VOIP environment (provisioning devices, services, ordering, etc.)

Job Type: Contract

Pay: $35.00 – $40.00 per hour

Benefits:

• 401(k)
• 401(k) matching

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Richmond, VA 23219: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Order and Inventory Management: 2 years (Preferred)
• Customer Service and Support of Android/iOS Devices: 2 years (Preferred)
• Data Analysis, financial billing review and reconciliation: 2 years (Preferred)

Work Location: One location