Watson Clinic
Required Education and Experience: Associates Degree (or equivalent coursework) in communications or a related field. Rolm System Administrator Certification. Three years experience in software design, installation and operation of telephone and telecommunications systems.
Additional Eligibility Qualifications: Ability to plan and organize work, with attention to creativity and resourcefulness in problem solving. Ability to establish and maintain effective working relationships as necessitated by the work. Ability to make decisions recognizing established guidelines, precedents and practices. Must be able to work well with superiors and subordinates, and manage effectively through others.
Essential Functions
Coordinates the purchase, installation, and maintenance of telecommunications equipment with users and vendors representatives.
Places orders for telephone equipment and trunk lines to ensure timely arrival to accommodate new installations.
Informs management of any unforeseen problems or delays.
Monitors equipment to detect potential problems and takes corrective action.
Verifies and maintains repair and installations logs.
Reports/assigns repair requests within 24 hours.
Follows up on all installations/repair requests to ensure quality service.
Monitors the performance of telephone equipment, phonemail, and trunk/central office line loadings.
Assists in troubleshooting and coordinates efficient maintenance and repairs of equipment as necessary.
Installs telecommunications equipment and software in accordance with departmental standards.
Provides training to educate customers and technical staff on the functions, capabilities and operation of telecommunication equipment upon request.
Performs software changes in the Clinic’s telephone system.
Responsible for inventory of all Clinic telephone equipment
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