Glotel
Telecommunications Customer Coordinator
- Service & billing reconciliation for hosted voice, SIP, & PRI customers – includes comparing billing records from our billing system against service records in voice portal and noting any deviations between the two
- Completing conversion template – taking reconciled data and matching current configuration to new configuration for the new platform and uploading that template to the appropriate customer folder in SharePoint
- Customer outreach – calling customers to notify them of the platform change and scheduling the cutover (will have training materials and process docs)
- Data entry into MSD from Voice Ops template to close out project sites & coordination with Service Delivery if any billing changes need to be entered into billing system
Qualifications:
- Telecom background is a plus, preferably in service delivery or customer-facing support role
- Project coordination experience is a plus
- Will need at least one of the candidates to have extensive excel knowledge for overall project tracking
Job Type: Contract
Pay: $17.00 – $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: Remote
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