Telecommunications Customer Service

We are looking for a telecommunications customer service representative with a strong telecommunications back ground.

CANDIDATE MUST HAVE TELECOMMUNICATIONS BACKGROUND

This person must posses the ability to multi task and work in a fast paste environment with minimum assistance.

• Handle inbound calls
• Identify and assess customers’ needs to achieve satisfaction
• Bill reviews / correct billing,rate changes,contract renewals
• Hand hold customers for all projects
• Respond to inbound customer emails
• Trouble shooting/opening repair tickets, corresponding with technicians
• Work with telecom carriers on open orders & repair tickets until completed
• Provide appropriate solutions, follow up to ensure resolution
• Keep records of customer interactions, file documents
• Place orders with various telecom carriers, adding and removing services, equipment adds/removals
• Corresponding with equipment vendors
• Take the extra mile to engage customers

Skills

• Proven customer support experience or experience as a client service representative
• Track record of over-achieving
• Strong phone contact handling skills and active listening
• Familiarity with telecommunications & sales support
• The ability to adapt/respond to issues requiring urgent resolution
• Strong telecommunication skills
• Ability to multi-task, prioritize, and manage time effectively
• High school degree

Use Template

Job Type: Full-time

Pay: $13.20 – $36.37 per hour

Schedule:

• Monday to Friday

Ability to commute/relocate:

• New York, NY 10018: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location