Telecommunications Dispatcher

General Description

Performs dispatch duties for a leader in the telecommunication industry for Atlanta and surrounding areas. Duties include, but are not limited to; Communicating effectively with field technicians and answering multiple telephone lines; handling fast-paced situations; providing support for both Technicians and MSOs.

Supervision Received

Works under the direct supervision and follows standard procedures and written instructions to accomplish assigned tasks.

Essential Duties & Responsibilities These are typical responsibilities for this position and should not be construed as exclusive or all-inclusive. May perform other duties as assigned.

Performs multiple tasks simultaneously; Takes appropriate action when presented with stressful and time-sensitive situations; Provides Managers, supervisors, and Technicians with directions and new information in order to handle daily issues.
Knowledge, Skills & Abilities. This is a partial listing of the necessary knowledge, skills, and abilities required to perform the job successfully. Knowledge of dispatching preferred; Listening and communicating exceptionally to effectively convey information verbally and in a variety of applications; Operating computers with demonstrated proficiency; Ability to speak with a clear well-modulated voice; Interpret communication and accurately enter data into a computer system.

Minimum Qualifications – Education and Experience

• High school diploma or GED required.

• United States Citizen or Naturalized Documentation

Applicants must be flexible to work various shifts, nights, weekends and holidays.

Job Type: Full-time

Experience:

• Dispatch: 1 year (Preferred)

Education:

• High school or equivalent (Preferred)

Location:

• Cartersville, GA (Preferred)

Work authorization:

• United States (Required)