Telecommunications Dispatcher

In the State of Connecticut, Manchester Community College (MCC) is a constituent unit of the Board of Regents for Higher Education, CT State Colleges and Universities (CSCU). The CSCU provides access to academically rigorous and innovative education and training focused on student success. Our core collective responsibility is to continuously assess practices and polices, and transform the world we live in by eliminating inequities.

Established in 1963, Manchester Community College serves the Central Connecticut region and supports excellence in teaching and learning, makes data-informed decisions, promotes equity, advances positive change for the students, communities and industries it serves, as well as awards associates degrees and certificates. The majority of our students are focused on completing their studies at the college and transferring to a 4-year institution.

We are currently recruiting for a Telecommunications Dispatcher to work at our campus, located in Manchester, CT. This position is full-time, 40 hours per week, Monday – Friday, 8:30am – 5:00pm.

As a state employee, you would be eligible to participate in our competitive benefits plan, which includes health and dental insurance, a retirement plan, group life insurance, and other supplemental benefits.

In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process. In order to be considered for this job opening, you must meet the minimum qualifications as listed on the job opening and must specify your qualifications on your application. Employment of the successful candidate will be contingent upon the successful completion of a background check. You will be unable to make revisions once you submit your application into the JobAps system.

This posting may require completion of additional referral questions (RQs) which will be sent to you via email after the closing date. The email notification will include an expiration date by which you must submit (Finish) your responses. Applicants are encourage to regularly check your email for notifications. Please check your SPAM and/or JUNK folders, as emails could end up there in error.

Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position. Those invited to interview may be required to submit additional documentation, which supports their qualification(s) for this position. These documents may include a resume, performance reviews, attendance records, supervisory references, college transcripts, licensure, etc., at the discretion of the hiring agency.

All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to [email protected].

PLEASE NOTE: Due to the volume of applications anticipated, we are unable to provide confirmation of receipt or status during the recruitment process. Updates will be provided through your JobAps portal account. Specific questions regarding this recruitment should be directed to Robert Kizer, [email protected].

The immediately vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.

At the Connecticut State University System, Department of Mental Health and Addictions Services, Connecticut Valley Hospital and the University of Connecticut Health Center this class is accountable for providing a communications link between agency units and/or divisions, other public safety agencies and the public.

Receives, transmits and relays police, fire, medical and other emergency information to and from appropriate personnel; provides appropriate dispatch responses to calls such as: traffic accidents and injuries on state property and police, fire and medical emergencies; determines and evaluates emergency or non-emergency situations, prioritizes and takes appropriate action including interpreting and relaying information to offsite personnel; operates communications equipment such as: computer, radio, telephone and related communications equipment; operates computer assisted dispatch (CAD), National Crime Information Center (NCIC) and Connecticut On-Line Law Enforcement Communications Teleprocessing (COLLECT) systems; operates VOTER system to determine radio transmission capability; monitors various cameras and alarm systems within the agency complex; logs communications received during shift and maintains records for purpose of ready identification; advises other agencies on incidents of special concern; contacts and may coordinate with agency units and/or outside agencies such as: State Police and local public safety agencies; independently responds to calls from the general public and refers to appropriate personnel; may monitor other state and local police, fire and medical radio frequencies; may perform varied clerical and statistical work; performs related duties as required.

Knowledge of and ability to operate and monitor communications equipment; knowledge of terminology and coding used in radio communications; knowledge of and ability to interpret and apply state and federal laws, statutes, regulations and procedural guidelines relating to communications; interpersonal skills; computer keyboarding skills; ability to listen and communicate calmly, effectively and courteously in emergency and non-emergency situations; ability to speak proper English and enunciate clearly; ability to function and react calmly, effectively and efficiently under stress; ability to think and act quickly in emergency situations with judgment and discretion; ability to exercise discretion in handling confidential information; ability to follow oral and written instructions; ability to maintain records.

One (1) year of experience in dispatching and operation of communication equipment.

1. Incumbents in this class may be required to possess and retain certification as a Telecommunicator.

2. Incumbents in this class may be required to receive within three (3) months of appointment and retain certification in NCIC and COLLECT systems.

3. Incumbents in this class may be required to work a schedule that includes weekends, evenings and holidays.

In addition to the checking of references and facts stated in the application a thorough background investigation of each candidate may be made before persons are certified for permanent appointment.

A physical examination may be required by the appointing authority. Applicants for this class must possess normal hearing and vision.

Incumbents in this class may be required to work in tiring positions for long periods of time.