Telecommunications Engineer

JOB SUMMARY

Deeply Digital, LLC is a Communications, Construction, and Consulting company in Montrose, Colorado, serving the surrounding community. Its sister company, Clearnetworx, provides ISP services to the surrounding region. Clearnetworx is seeking a Senior VoIP Technician to support Secure VoIP services. Will work under the supervision of the Senior Network Engineer for installation, moves, adds, changes, and trouble resolution for a secure VoIP system to maintain system availability requirements. Will interface with management tools, system management access, and identify, diagnose, and resolve systems issues within specified service level agreements. Will provide customers with daily, weekly, and monthly status as required. Will interface directly with customer and customer service providers and manage all interfaces to maintain system availability.

ESSENTIAL DUTIES/RESPONSIBILITIES

• Maintain/Upgrade existing VoIP network in DOD environment conduct detailed pre-installation site surveys to accurately determine client needs
• Purchase, track, document, and maintain equipment inventory
• Perform new installs, moves, adds, changes, and deletes
• Setup and maintain VoIP services
• Configure and maintain Grandstream IP phones using Grandstream Device Management System (GDMS) to provision endpoints with requested features
• Provide technical support and maintenance for existing and new VoIP services
• Provide administration of and support for telecom service requests using Sonar service tickets and new installation requests
• Perform hardware and software diagnostics on VoIP endpoints and existing server infrastructure
• Troubleshoot and Identify needs for repairs or equipment replacement
• Maintain OS and application backup operations for Grandstream Device Management System and Grandstream devices
• Create and maintain detailed documentation of equipment purchases, installations, repairs, and replacements
• Log/track incident reports and document processes and lessons learned
• ·Provide superior customer service and maintenance of positive customer relations
• Follow up on incident resolutions to determine/act on additional customer needs
• Provide customer training on processes and service features
• As needed, communicate technical concepts to both technical and non-technical audiences
• Ensure that you are accurate, thorough, and helpful

REQUIREMENTS

• Minimum 3 years of hands-on experience required in a position of similar function and responsibility in a VoIP environment. Working technical knowledge of VoIP telephony systems, software, and hardware
• Tool experience on Add/Delete/Modify Phones, Masking and CC line updates via Bulk Administration tools, and configuring/troubleshooting VoIP protocols
• Technical knowledge of SIP, H.323, and TCP/IP Protocols
• A broad range of technical knowledge, hands-on troubleshooting skills, and expertise in all aspects of customer service
• Excellent interpersonal and conflict resolution skills are required, as well as a demonstrated aptitude for learning new technologies
• Work will be performed with minimal direction, so must be proactive, efficient, highly focused, and have strong analytical and problem-solving skills

PHYSICAL DEMANDS

• View screens, manipulate keyboards and mice, sit for extended periods of time;
• Push, pull, reach, and carry objects such as tools, materials, and equipment weighing up to or over 50lbs;
• Coordinate movement of eyes, hands, fingers, and feet;
• Drive, walk uneven sites, and work outside in a variety of weather conditions.

Job Type: Full-time

Pay: $25.00 – $35.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Montrose, CO 81401: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location