Telecommunications Engineer

Prelude Services is an IT Services Company focused on providing innovative, secure, and high-quality IT Management Services. For over 24 years, Prelude has provided IT outsourcing and support services for senior living, housing, home and community services organizations. Prelude’s corporate office is located in Mechanicsburg, PA. This position is located at the corporate office area. Prelude offers the following IT services:

• Outsourcing
• Cloud Computing
• 24×7 Service Desk
• Network Management
• Hardware and Software Support
• HIPAA IT Risk Assessment and Security Management Services
• Enterprise Reporting and Dashboards

Looking for an exciting opportunity with a dynamic and fast-growing business? Great, we are looking for a Network Engineer like YOU! Prelude is a busy, high-volume but friendly environment that will suit an organized person with a great eye for detail and plenty of team spirit. We hire team players who are not only interested in advancing their careers, but motivated to do their best work in supporting our clients.

You will constantly interact with client management and staff regarding computer technology services and equipment issues. Your attitude displayed is a representation of Prelude and our core values, and therefore effective communication skills are required to accurately interpret customer needs and take appropriate action. You must be able to prioritize and execute tasks in a customer-focused environment, manage time and organize work effectively, and be proactive and enthusiastic.

As the Telecommunications/Network Engineer, reporting to the Director of Network Communications, you will be responsible for assisting in the development, maintenance, configuration, implementation, securing, and troubleshooting of telecommunications and network infrastructure for Prelude and clients. This role requires proven analytical and problem solving abilities and the ability to prioritize and execute tasks in a high-pressure environment.

You will need:

• 
  Strong focus on customer service.
• Minimum of two years of experience with Cisco Call Manager support
• Minimum of two years of experience with telecommunication networking/LAN/WAN support
• Experience with Mitel and Cloud telecommunications systems support is preferred
• Project management skills
• Effective written, oral and interpersonal communication skills.
• Travel to client location as required.

Typical duties include:

• Perform move/add/change and break-fix support for Cisco/Mitel/Cloud Based VoIP platform.
• Install, configure, and manage conference room phone systems.
• Provide support for telecommunications network hardware and software – LAN/WAN/WIFI.

This role is primarily remote with some onsite work when required.

Voted Best Places to Work in PA 2022, 2020, and 2017, our fast-paced and supportive environment will offer you lots of benefits – a competitive salary, and opportunities for training and development.

Our Benefits:

We offer a wide range of benefits to our employees; medical with HSA, dental, vision, 401k (with match), Company paid LTD, STD and Life, which you are eligible for the first of the month after your date of employment. Other great benefits Prelude offers… 6 paid holidays and PTO, accrue 20 days your first year! Our culture is guided by our core values: respect for others, personal responsibility, sound judgment, innovativeness, and open and honest communication.

Prelude is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

What to Expect:

Step 1: A 10-15 minute phone screen with HR.

Step 2: Video or In-Person Interview with the hiring manager. This is an excellent opportunity for you to learn more about the day to day function of the role.

Step 3: Video or In-Person Peer/Technical Interview with potential colleagues to assess current skillset.

Step 4: Video or In-Person Interview with HR.

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