Telecommunications Engineer

***TO BE CONSIDERED FOR THIS POSITION, PLEASE FOLLOW THE APPLICATION INSTRUCTIONS ON THE OFFICIAL BULLETIN FOUND ON WWW.JOBS.CA.GOV: https://www.calcareers.ca.gov/CalHrPublic/Jobs/JobPosting.aspx?JobControlId=364229

Are you an IT wizard? Have you been looking for the stability of a state job with incredible benefits such as loan forgiveness, retirement plans, and more? Look no further!

The Information Technology Telecommunications unit is seeking a full-time permanent Information Specialist II. This position is responsible for performing and coordinating all design and operational aspects of State Funds telecommunication infrastructure and services. The projects assigned to the team have enterprise-wide impact in the technology infrastructure including the design, development, deployment, and maintenance of State Fund’s telephone systems supporting the entire enterprise.

Under direction of the Operations Support Manager, the incumbent will:

• Plan, design, develop, and perform maintenance and delivery of enterprise VoIP solutions within State Fund
• Be responsible for the analysis, design, testing, implementation, and post implementation support of highly complex Telecommunication and call center systems.
• Work with staff and vendor resources to ensure successful completion of planned product and customer enhancements

Desired Qualifications:

• Bachelor’s Degree from an accredited four-year university or college with a technical emphasis or equivalent.
• A minimum of three (3) years hands-on Telecommunications experience (AVAYA)
• 3+ years of hands-on experience in IT project management.
• Demonstrable ability to cultivate working relationships with diverse business areas.
• Ability to mentor/lead personnel.
• Prior experience working with vendors and vendor management

This position requires proficient knowledge or the ability to learn the following:

• Telecommunications infrastructure/software/processes, and process improvement. (such as AVAYA, Call Management Systems, Call accounting, Call Center, IVR, Oceana, Five9)
• Telecommunication security and vulnerability resolution.
• Contact Center operations
• UCaaS
• Telecom Cloud technologies

Working at State Fund offers EXCELLENT benefits including:

• Free parking (at most locations)
• On-the-job training
• Various health, dental and vision plans to choose from
• Retirement plans (CalPERS, 401(k) and 457 Deferred Compensation Plans)
• 11 Paid Holidays
• Vacation and Sick Leave
• Employee Assistance Program
• Professional Development Days
• Personal Holidays
• Tuition Assistance/Reimbursement
• Dependent Scholarship Program
• Leadership Training
• Mentoring Program
• Transit Pass Program
• AND MORE

SALARY: $7,893 – $10,894 per month depending on experience.

LOCATION: Vacaville, CA

CLASSIFICATION: Information Technology Specialist II

FINAL FILING DATE: 4/28/2023

Pay: $7,893.00 – $10,894.00 per month

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Vacaville, CA 95688