Telecommunications Engineer (18674)

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Summary/Objective

This position heavily contributes to the operation, maintenance, and upgrade of University telephony systems such as Cisco Unified Communications and Webex Cloud solutions for the main campus and multiple off-campus locations. Additionally, this position is responsible for the operation of multiple messaging servers and contact centers including the provision of reports as required. This position requires minimal supervision.

This position reports directly to the Communications Service Manager and plays a large role in the operation and maintenance of the University’s TDM and VOIP technology, voice messaging, infrastructure, WAN, and associated projects and activities including coordination with other teams within the Office of Information Technology, as well as with all other departments on campus to ensure the technological needs of the university are met.

Essential Functions

VoIP Deployment and Administration: Configure, test and deploy the VoIP system to replace the Avaya PBX system including evaluation of software solutions to provide soft phone services (e.g. Microsoft Teams) and roll out VoIP handsets, Cisco soft phones and advanced calling features, and migration of analog lines to Cisco gateways.

Maintain Telecommunications Infrastructure: Ensures high-quality installation, maintenance, and operation/performance of the University’s various communications systems and network connectivity. Has responsibility for installing, maintaining, oversight and servicing a variety of equipment, installing voice and data communication circuits, inside and outside wireless access points, fiber and copper cabling.

Service Provisioning and Administration: Provision and maintain user telephony services including physical phone handsets, calling features, soft phones, and voice mail. This includes telephone users and outside vendor facilities connected to AU equipment.

Service Provisioning and Administration: Provision and maintain user telephony services including physical phone handsets, calling features, soft phones, and voice mail. This includes telephone users and outside vendor facilities connected to AU equipment.

Contact Center Support: Provide support to call centers on campus as well as help customers interpret reporting tools on system. Make changes to scripts associated with queues as needed.

Assist with adding and disconnecting voice-related facilities when appropriate and reflect changes in the departmental databases.

Attend customer meetings to assist with requests and implementation of those requests.

Work Environment

• Some evening and weekend work required.

• Candidate must be willing to experience interrupted nights and weekends.

Position Type/Expected Hours of Work

• Full-TIme

• Exempt

• Project Leader/Advisor A

• This is a union-eligible position

Salary Range

• Commensurate with experience

Required Education and Experience

• High school diploma or equivalent in a technically related field.

• 1-3 years of relevant experience.

Preferred Education and Experience

• Bachelor’s degree or equivalent.

• 2-4 years of relevant experience

• Knowledge and administration of WAN technologies such as T-1, T-3, PRI, point-to-point, wireless, and VoIP using the latest technology and security solutions also preferred.

• Strong problem-solving skills with well-organized and structured work habits desired. Quick and concise written and oral communication skills are essential to maintain coordination with elements of the department, the University, and vendors.

Additional Eligibility Qualifications
Others

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits

AU offers a competitive benefits package including a 200% matching retirement plan, tuition benefits for full-time staff and their families, several leadership development certificates, and has been recognized by the American Heart Association as a fit-friendly worksite. Click here to learn about American University’s unique benefit options .

Current American University Employees

If you are a current employee at American University, please log into AsuccessfulU through the myAU portal . Once in AsuccessfulU, please select the Careers tile which will take you to our internal career page. 

Contact Us

For more information or assistance with the American University careers site, email [email protected] .

American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively “Protected Bases”) in its programs and activities.