Telecommunications Engineer

Top Skills’ Details

1.Must have 3+ years of Avaya Experience

2. Must have VOIP experience

3. Must have experience working and managing external vendors

Preferred Experience:

Microsoft Teams voice experience.

Network VOIP support experience

Avaya experience

Vendor management in a managed services role

Genesys knowledge would be a plus

NICE Recording would be a plus

Description:

Researches, implements, and maintains information technologies to increase server systems operational efficiencies and secure Carilion’s enterprise network. Manages corporate projects and problem resolution requiring the participation of multiple specialized teams.

Analyzes, optimizes, implements, and maintains their Multi-Platform Server and cloud based back-end computing environment.

Implements, and maintains security technologies for all Multi-Platform Server-based systems throughout the enterprise.

Able to support a major contact center platform with limited supervision (Cisco UCCX/PCCE, Genesys, Avaya etc.)

Have experience creating and managing various contact center reports for IT and the business.

Troubleshoot, upgrade and develop workflows with limited supervision for an enterprise class contact center environment.

Research, configure, test and install system patches, hotfixes, etc. per manufacturer recommendation with limited supervision. Depending on complexity and risk engage with peer teams to evaluate. Setup, monitor and validate with limited supervision that all assigned systems are properly configured and operating as designed.

Manage voice recording systems and services (e.g. NICE, Uptivity) with limited supervision.

Engage vendors as required to gather information and share possible resolutions of major incidents and requests.

Participates with other team members in the organization with limited supervision to restore service situations (outage, service degradation, etc.)

Monitor a ticket queue with limited supervision to ensure new issues are reviewed, assigned and worked within established timeframes.

Manages assigned projects and meets deadlines with moderate supervision from Supervisor and/or Manager.

Engage in the Incident and Problem Management processes to include attending Command Centers and root cause analysis meeting to understand and prevent future events.

Skills:

Avaya, Voip, Telecom engineering, Telecommunications systems, Telecommunication, Installation, Telecom, genesis

Top Skills Details:

Avaya,Voip,Telecom engineering,Telecommunications systems,Telecommunication

Additional Skills & Qualifications:

Licensure/Certification: Valid Virginia drivers’ license and dependable transportation. A minimum of one of the following certifications are required: CompTIA Server+, Microsoft MCSA, IBM Certified System Administrator AIX, CompTIA Linux+, Citrix CCA for XenApp Server 6 (or greater), VMWare Certified Professional. Additionally, any of the following are preferred, but not required: Microsoft MCSE, Citrix CCAA, Citrix CCIA, CompTIA Network+, CompTIA Security+, RHCT Certification.

Other: Good organizational skills, analytical, dependable, detail oriented, interpersonal skills, and understanding of the English language (both written and oral). Must have thorough understanding of the 7-layer OSI model. VMWare, Citrix, Active Directory, Microsoft Exchange/O365, IBM AIX and/or Linux experience preferred. Must have excellent problem-solving skills and be customer service oriented.

About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.