Ameriinfovets, Inc.
Job Title: Telecommunications Engineer
(Journeyman Telecommunications Engineering Specialist)
Client: Empower AI
End Customer: U.S. General Services Administration
Location: Texas
Contract duration: 4 Years
SUMMARY
DIGIT is seeking a Telecommunications Engineer to support the telecommunications infrastructure by leading the ordering, installations, relocations, moves, and changes. This includes the delivery of information and communication technology services and recommends the best design to manage the user requests process for services such as local and long-distance phone services, voice, and data circuits using managed service provider(s) and other commercial contracts. Qualified individuals will analyze the existing network infrastructure and equipment to identify opportunities for improvement, engineer and recommend solutions that meet business requirements, and lead the installations, relocations, moves, and changes to the engineered telecommunications infrastructure solution.
As a leading provider of advanced information technology solutions and professional services to U.S. federal government agencies, is the prime for a $807m task order in support of the General Services Administration (GSA) Office of Digital Infrastructure Technologies (IDT) DIGIT (Digital Innovation for GSA Infrastructure Technologies) task order driving digital transformation and delivering continuous improvement and business value to its customers. The team is comprised of the best-in-class technology partners to leverage forward-leaning technologies and best practices to transform GSA’s IT capabilities and shift offerings to provide a more flexible service delivery model, completing the agency’s shift to a fully digital experience along with its adoption of advanced, emerging technologies such as intelligent automation, artificial intelligence and machine learning.
RESPONSIBILITIES
This position shall perform the following (to include but not limited to) activities:
- Analyze existing networks and equipment to identify opportunities for
improvement, recommending solutions that meet business
requirements.
- Oversee installations, relocations, moves, and changes to the
telecommunications infrastructure
- Evaluate vendor products, conduct cost analyses, and determine if in-
house or external systems are most appropriate.
- Work with personnel and facilities management to install, remove, or
relocate user connectivity equipment and devices.
- Documents user support activity, such as system problems, corrective
actions, resolution status, and completed equipment installations by
tracking and resolution of the customer and its internal customers’
communications services.
- Performs a variety of engineering studies and analyses and
recommends hardware and software improvements to overall network
design while maintaining all databases for accuracy and consistency
relating to orders, disconnections, and relocations, and reconciling any
billing discrepancies.
- Documents technical specifications and operating standards for
telecommunications equipment including the management and
updating of telecom service order tickets in the ITSM ticketing system, as
required.
- Provides technical problem diagnoses and resolution support for all
associated subsystems, including managing service quote requests,
assisting with telecom order requests, and assisting with telecom
disconnect requests from customers.
- Manage the collection of data from billing portals (e.g., Conexus or other
vendor-related portals) and analyze and reconcile data pulled from
internal customer data sources to ensure the best value on the
telecommunication network design.
- Provides hardware and software installation and configuration support
by contacting POCs and aiding them in connecting customer equipment
to vendor equipment, coordinating updates to circuit and service
information for activation of service, and handling any requests or
escalations between the Enterprise Monitoring and Event Management
team and customers or business lines.
CONTRACT REQUIRED QUALIFICATIONS
This following are REQUIRED for this position:
- Public Trust Clearance or ability to obtain.
- ITILv4 Foundation Certification (No later than December 31st, 2022).
- Design or configure voice, video, and data communications systems.
Supervise installation and post-installation service and maintenance.
- Possesses and applies expertise on multiple complex work
assignments.
- Assignments may be broad in nature, requiring originality and
innovation in determining how to accomplish tasks.
- Operates with appreciable latitude in developing methodology and
presenting solutions to problems.
- Contributes to deliverables and performance metrics where applicable.
- Work is performed under minimal supervision.
CONTRACT DESIRED QUALIFICATIONS
The following are DESIRED for this position:
- Proficiency in the Google Suite (Gmail, Calendar, Chat Google Meet,
Docs, Slides, Sheets), Microsoft Office (Word, Excel, PowerPoint,
Outlook), Slack, and ServiceNow.
- Strong proficiency in spreadsheet applications, including formulas and
lookup functions.
- Proven ability to work independently in a full and/or partial remote
environment with limited supervision and may supervise/lead others.
- Possess the ability to communicate in both oral and written forms,
demonstrating an ability to communicate effectively with all levels of staff
as well as clients.
- Demonstrated ability to apply comprehensive knowledge across key
tasks and high impact assignments with the ability to use practical
experience and training to determine how to accomplish tasks.
- Possesses a strong understanding of telephony from a
provisioning/engineering, ordering a customer service perspective.
- Possesses a high level of customer service and communications skills.
- Must be willing to work a variety of shifts, including holidays as
scheduled.
- Prior ServiceNow experience.
EDUCATION AND EXPERIENCE
The following are the education and experience required for this position:
- Bachelor’s degree or equivalent and a minimum 10-15 years of related
experience.
- Direct experience in engineering telecommunication networks and
leading the ordering, and carrier management.
- A strong understanding of telecommunication engineering concepts
including but not limited to POTS, demarcation points, punch downs,
cross-connects, and critical life services such as fire and elevator lines.
- Experience as a remote worker demonstrating time management and
self-discipline with cultural change management and Agile mindset.
PHYSICAL REQUIREMENTS
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to do the following:
- As a remote position, personnel are expected to maintain their home
workspace in a safe manner, free from safety hazards.
- As a remote position, personnel are expected to appear on camera for
meetings with co- workers and government partners via video chat.
- As a remote position, personnel are expected to maintain standard
working hours per the DIGIT contract and to be available for meetings,
Agile ceremonies and other collaborative efforts during working hours.
- Personnel are expected to ensure the protection of proprietary company
and customer information accessible from their home office consistent
with the company’s expectations of information security.
- Communicate verbally and respond to verbal communications in
person, over the phone or by video chat.
- Communicate clearly and succinctly in writing, primarily utilizing a
keyboard.
- Sitting for long periods.
- Viewing computer screens for long periods of time.
- Travel is not required.
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