Telecommunications Manager

The Manager of Communications is responsible for the day-to-day management and support of the communication and telephony systems and operations throughout Crozer Health. Provides effective and efficient internal and external hospital communications by supervising staff; organizing and monitoring communications work process, processing telecom invoices (cell phone, ISP, circuits) lead new communication projects and responsible for departmental budget requirements.

• Review, analyze all communication billing and contracts
• Maintains and accesses database of hospital facilities, personnel, and department telephone numbers, as well as pertinent non-hospital locations.
• Perform quality control and stability checks within our call center.
• Responds to telecommunication problems and outages throughout the organization.
• Works collaboratively and supports efforts of team members.
• Maintains and accesses departmental and physician on-call lists.
• Maintains appropriate confidentiality in all types of information at all times.
• Makes sound decisions when needed and works independently without direct supervision to complete assigned tasks/duties.
• Perform phone operator duties as needed.
• Understands operation of all related switchboard equipment and alarms.
• Maintain technical documentation and standard operating procedures.
• Participates in department performance improvement activities as assigned, and attends required training and compliance with Crozer Health and departmental policies, practices and procedures.
• Partner with organization to drive stability, operational excellence, and a culture of efficiency.
• Respond to regulatory and compliance issues with urgency.
• Help develop and implement an enterprise-wide voice telephony strategy with a focus on unified communications throughout Crozer Health.

Education and Training:

• Associate Degree in Communications or Computer Science preferred
• Bachelor’s degree or equivalent experience desired
• Five (5) or more years in Communications; call center and/or answering service desired
• Familiarity with all aspects of telecommunications; voice mail, paging and alarm systems
• Experience in healthcare preferred
• Managerial experience preferred
• Excellent customer service & verbal communication skills, computer-literate.
• Understands operation of all related switchboard equipment and alarms.
• Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader healthcare community.
• Ability to manage multiple projects/tasks simultaneously
• Ability to think critically and act strategically
• Able to troubleshoot, problem solver, analytical
• Good organization, prioritization and time management skills

Location: Crozer Health · 8470- Communications
Schedule: FR =Full-time Regular, 1 =Day Shift, 8a to 5p M-F