Telecommunications Manager

Are you looking for a new challenge that taps your telecommunications expertise? Are you looking to use and grow your leadership skills? Apply today for our Telecommunications Manager position!

The Department of Workforce Development (DWD) offers interesting and meaningful work with an employee-friendly and inclusive work environment, work-life balance, a casual office environment, flexibility, and many opportunities to grow your skills. The State of Wisconsin offers an exemplary benefits package with:

• generous paid time off, including at least 3.5 weeks of vacation/personal time, 9 paid holidays, and ample sick time that rolls over each year with no cap
• excellent and affordable health insurance options (starting at $34/month for single and $83/month for family coverage)
• other great insurance options (dental, vision, life, and more)
• top-notch retirement program and optional tax advantaged 457 retirement savings plan
• Well Wisconsin program offering wellness tools and rewards to employees and spouses
• free and confidential employee assistance program that offers employees and their household members tools, resources, and professional consultation services

Public service is rewarding! This position may be eligible for Public Service Loan Forgiveness. Apply now to find out why we love to Work for Wisconsin.

The person hired into this position may request to work remotely up to 100% of their work time. Occasional in-office work at our downtown Madison location (201 E. Washington Ave.) will be required. High speed internet access is required to meet the needs of remote work.

Employee safety is important to us. DWD continues to follow state and local guidelines related to the Covid 19 pandemic.

This recruitment may be used to fill future similar vacancies (permanent, project or Limited Term).

In this role, you will serve as the definitive technical expert in DWD for the integration and connectivity of very complex telecommunication systems and communication cabling facilities that involve multiple hardware and software platforms, multiple operating systems and advanced, emerging technologies such as Interactive Voice Response (IVR), video conferencing, network convergence, remote access, voice over IP, and integrated unified messaging. You will lead the development and support of telecommunication systems, tools, architectures, policies, and standards.

Clients include statewide end users throughout the Department and/or other agencies, government, and private sector contacts. This position will also work in collaboration with the Bureau of Information Technology and reports to the General Services Bureau Director in the Division of Operations.

To learn more, please review the full position description.

Starting salary is between $85,000 and $95,000 per year depending on qualifications and experience, plus excellent benefits.

The classification title for this position is IS Network Services Consultant Administrator (schedule 07, range 32). A 12-month probationary period will be required for permanent positions. This position is not represented in a collective bargaining unit.

Pay will be set in accordance with the State Compensation Plan in effect at the time of appointment. Starting pay may vary for current state employees.

Occasional weekend and/or night hours may be required during upgrades or other time-sensitive projects.

All state employees must report their COVID vaccination status, whether vaccinated or not and provide supporting documentation if vaccinated. Newly hired employees will be required to submit this information within their first two weeks of employment. The State of Wisconsin continues to follow necessary health and safety protocols for COVID. Please visit Division of Personnel Management Coronavirus – COVID-19 (wi.gov) for the most up-to-date information. Guidance may be subject to change.

We also consider all qualified applicants with criminal histories, consistent with applicable federal, state and local law. Finalists for this position may be required to allow DWD to conduct a background check or other checks to determine whether the circumstances of any conviction may be related to the job being filled. For positions with access to sensitive federal tax information, FBI fingerprinting may also be required.

Applicants must be legally entitled to work in the United States (i.e. a US citizen or national or a lawful permanent resident) at the time of appointment. DWD does not sponsor visas and is not an eligible OPT employer for those with F1 visas. This is not a contract position. Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States.

Qualified veterans with a 30% or more service-connected disability are eligible for non-competitive appointment to permanent positions in classified civil service under s 230.275 WI Stats. Ask the HR contact listed in this announcement for information on how to apply under this provision.

Qualifications marked with an asterisk (*) below will be evaluated in the first step of the selection process. Additional qualifications may be evaluated in subsequent steps.

You need to have the following experience:

• planning, implementing, and maintaining integrated architectures for telecommunication facility support;
• providing advanced technical expertise regarding the optimal usage of *telecommunications systems and communication cabling;
• troubleshooting issues related to data transmission technology including Session Initiation Protocol (SIP) and Voice over Internet Protocol (VoIP);
• troubleshooting issues related to call center technologies (e.g. Automated Call Distribution or similar).
• Communicating with others to achieve business objectives.

Any of the following experience would be nice to have:

• leading IT planning activities (e.g. setting policy direction, service delivery analysis, cost analysis, recommending technologies, or similar).
• serving as a formal project leader or project manager for complex telecommunications or IT projects.

Note: If you are viewing this posting on an external site, please visit Wisc.Jobs (search 8038) to complete your application.

To apply, click “Apply for Job” to start the application process. That will prompt you to access your existing account or create a new account. You will be asked to attach a resume and a letter of qualifications as part of the application process. It is important that these materials clearly illustrate how your qualifications relate to the qualifications of this job. Additional guidance on developing your resume and letter of qualifications (including a template) is available at this link.

If you encounter issues submitting your on-line application (e.g. signing in or uploading a resume), please contact the Wisc.Jobs Help Desk at (608) 267-1012 or [email protected] (Monday – Friday, 7:45am – 4:30pm).

Please note that once you submit your application, you will not be able to update your materials.

What happens next? A panel will review your application materials to determine your eligibility for further consideration in the selection process. The most qualified applicants will be invited to participate in the next step of the selection process, which is typically a virtual interview.

If you have questions, please email [email protected].

DWD is an Affirmative Action and Equal Opportunity employer seeking a diverse and talented workforce. Veterans, women, people of color, LGBTQIA+, and people with disabilities are encouraged to apply. We provide reasonable accommodations to qualified applicants and employees with disabilities.

Application materials must be submitted by 11:59 PM (central standard time) on Monday, November 7, 2022.