University of North Texas System
IT Shared Services provides the primary technology used by all campuses to support their operations. These include: shared resources of data centers, computing hardware, software applications, network and voice communications, collaboration and productivity capabilities, central web services, risk management, and security and compliance services. As a department, we strive to provide the most professional personnel possible to serve our campus constituents.
The University of North Texas is a state employer offering great benefits, including medical, dental, life, retirement, ample paid time off, and great work/life balance.
- Knowledge of effective managerial methods and techniques and how to establish and maintain an effective workforce
- Ability to plan, assign and supervise the work of subordinates
- Extensive knowledge of telephony concepts including but not limited to POTS, SIP, VOIP, E911 and call center and cloud telephony solutions.
- Knowledge of networking concepts and technologies including but not limited to routing, switching, firewalls, DNS/DHCP, and WiFi.
- Knowledge of PC architecture and operating systems.
- Strong oral and written communications skills.
- Management and supervisory skills and abilities.
- Ability to conceptualize, plan and organize multiple programs and assignments effectively.
- Ability to operate a computer keyboard and to install communications hardware.
- Ability to assimilate, retain, and utilize technical information.
- Ability to analyze varied courses of action and participate in strategic planning.
- Ability to work with considerable independence and initiative.
- Ability to establish and maintain effective working relationships.
- Ability to function responsibly during emergency problem solving situations.
- Knowledge of safety and security precautions appropriate to work performed.
- Ability to communicate clearly, succinctly and effectively both verbally and in writing.
- Extensive knowledge of principles of telecommunications platforms and VOIP systems.
- Strong skill in analyzing and solving complex telecommunication and networking problems.
- Provide quality of service metrics to determine the readiness, quality and interoperability of telecommunication services, systems due for release to clients and/or within the enterprise.
- Proven problem-solving abilities and ability to conduct in-depth analysis of billing cycle.
- ITIL Foundations certification.
- Strong understanding of VOIP, Cloud technologies, telephony platform and managing large telecom deployments.
The University of North Texas System and its component institutions are committed to equal opportunity and comply with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University of North Texas System and its component institutions do not discriminate on the basis of race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age, disability, genetic information, or veteran status in its application and admission processes, educational programs and activities, and employment practices.
- Supervise and manage telecommunications team providing telephony services based on the service catalog.
- Responsible for the telecommunications business processes and billing lifecycle in a cost-recovery model.
- Provide support to UNT System and all supported institutions.
- Research, analyze, test and implement enhanced technical communications equipment and services.
- Consult, plan, engineer and install new, renovated and churned communications infrastructures.
- Handle and dispatch work orders and trouble tickets.
- Anticipate industry changes within telecommunication platforms and assist in contract negotiations.
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